Reviews for SFE Energy

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The best review categories for SFE Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

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Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Preditory phone marketing

Fail to disclose who they are and are SELLING gas rather than an audit for my current supplier. Should have hung up then and there. The very next day I called SFE to cancel giving all information. Only after a few weeks I got mail and the same day returned the written cancellation allowed by law to Mass-SFE, which was also never declared over the phone, as not being national SFE.
MASSACHUSETTS should also clean up their telemarketing laws.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— DJC from South Hamilton, MA on July 17th, 2022

Scammer ,leave this company away

My bill was 50% higher than previous year

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lucs from Boston, MA on August 19th, 2020

Wow, rude and impatient

I received a cold call to change over my utilities. The woman started her rehearsed script and it sounded fine until I interrupted her to ask questions to verify that this was a legitimate call and not a fishing call. She was mildly flustered by going off script but she was polite. Thank you Lisa. But my concern is that I would be paying considerably more for this program. (Beyond the additional $6 service charge). So after looking at my bill I saw that my delivery rate was coming up as 13.06/kwh vs 15.47 that they were quoting me. About a 16% difference. I called the customer service line and got a third party call center over seas, so I called the number she called from back and got someone who identified as her team leader. He was RUDE. He kept talking to me like I was inconveniencing him. He said that the difference was additional fees that I was not seeing thought National Grid's billing and then he "man-splained" that the difference we were discussing was less than a penny. No kidding. If I were buying one kw of energy then yes, it would be a penny... but I am buying them by the thousand... which adds up. We are talking about a possible 16% increase in my utility bill.