NRG Home -- Profile Analysis

All NRG Home Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
3 Month Fixed Rate
3 month
Fixed Rate
12.80¢ / kwh
9.3% under market rate
Compared to the current National Grid (Mass Electric) rate of 14.1150¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
16.90¢ / kwh
$0.00 monthly recurring charge
6 Month Fixed Rate
6 month
Fixed Rate
15.10¢ / kwh
$0.00 monthly recurring charge

NRG Home Plan Summary

Total Plans

3

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Customer Reviews of NRG Home

Reviews Overall

10th place
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Most Recent NRG Home Reviews  


very happy with nrg
There was a mistake made and when i tried to register my account i could not do it called nrg and they did say that by mistake my account had been cancelled. the rep on the phone got a supervisor and the 2 of them worked it out. thank you very happy from Centerville MA

Nrg
Good Nrg from Vincentown NJ

Looking for competitive rates
Their three month promotional deal was great. We'll see in September if rates normalize after a spike in fuel costs driven by inflation and market demand TONY from Crownsville MD


4-5 Star Reviews: 37 (17%)



very happy with nrg

There was a mistake made and when i tried to register my account i could not do it called nrg and they did say that by mistake my account had been cancelled. the rep on the phone got a supervisor and the 2 of them worked it out. thank you

very happy from Centerville, Massachusetts
April 6th, 2023

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 9 (4%)



Best price for electric

I choose NRG because they had the best rate. I only chose a 3 month plan and even though it started in Jan they are saying Im month to month now. Still the rate is cheaper so I guess Ill stay month to month. I wish providers would offer competitive rates to keep current users, but it seems nobody does.

Dan from Maryland
March 12th, 2023

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 8 (4%)



Twice the price!

Initially seemed like a good deal and they offered incentives. Never recieved the incentives and my current rate is more than twice the standard. Not only a let down, but financially harmful when you get a bill obsurdly high, while living on a fixed income. Seems the phrase "thank you for your Service" is a precursor for seperating those in need from their financial resources. Nothing like being a Disabled Vet on a fixed income who serving as Hospice for a dying relative, while being taken advantage of by a utility provider. Beyond that, their Customer Service Rep and their Street Team, Marketing Reps were very personable. Not a people issue, a practice and procedure issue.

Brian from Ohio
December 15th, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 163 (77%)



Did not enroll me as indicated

I signed up for NRG and was told I would be a customer. I was never enrolled and when i checked back later to check my status and re enroll the per unit cost had elevated. My experience was no experience as the company did not folloow through.

No business as promised from Plymouth, Massachusetts
June 1st, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

NRG Home News  


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NRG Home FAQs  


What is the cheapest plan that NRG Home has?

The cheapest plan NRG Home has is Flex Electric Choice Plan, with rates starting at 12.80. This is a 3 month plan.

Where can I order NRG Home electricity?

NRG Home has electricity plans in Illinois, Maryland, Massachusetts, Ohio, Pennsylvania, and New Jersey

Where can I order NRG Home natural gas?

NRG Home does not have any natural gas plans

What do customers think about NRG Home?

That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average NRG Home customer review is 2.2 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.


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