Our Grading of NRG Home

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NRG Home Plan Summary

Total Plans

3

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Customer Reviews of NRG Home

Reviews Overall

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Most Recent NRG Home Reviews  


Highly Recommend NRG
NRG provides the best cost, service, & support. Just make sure to call after the introductory period to guarantee you keep getting the best rate. It takes just a couple minutes. The representatives are extremely professional and efficient. I definitely recommend you consider NRG. Joseph from Dayton OH

Must Read:
I read all the 1 star reviews and realize they all have something in common. You people were stupid and never called back after the 3 month promotion to keep the fixed rate, like the rep said.

I would highly recommend NRG, just dont be stupid and not call back when the rep says, because yes the rates go to variable if you don't call back. Just as they say. Give NRG some credit.
Amy from Eastlake OH

Customer Service and Rates
Great service I'm very happy with my customer service experience and lower bill. Cindy from Bridgeport TX


4-5 Star Reviews: 18 (13%)



Highly Recommend NRG

NRG provides the best cost, service, & support. Just make sure to call after the introductory period to guarantee you keep getting the best rate. It takes just a couple minutes. The representatives are extremely professional and efficient. I definitely recommend you consider NRG.

Joseph from Ohio
June 25th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
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3-4 Star Reviews: 3 (2%)



Must Read

This isnt a bad company to go with as a supplier. Although the rep told me that the rates go up after the three months of service, i forgot to call to keep my fixed rate. I had noticed that my bill had gone up, and I called customer service, and they were able to fix the rate once again for two years. Reminder to just call after the three months to keep the fixed rate, don't forget like I did. That's why it had gone up to variable.

Rick Major from Maryland
March 17th, 2021

Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
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2-3 Star Reviews: 3 (2%)



NRG WILL NOT SAVE YOU ANY MONEY!!!

They did not save me a penny!!! In March and April 2020 DPL's prices was 4.4 cents /KwH. NRG charged me 10.4 cents per kWh and 11.5 cents in April. If you want to save money DO NOT USE NRG!!!

Mark from Ohio
May 13th, 2020

Billing & Account Management
Customer Service
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Pricing, Plans, & Promotions
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1-2 Star Reviews: 116 (83%)



Did not enroll me as indicated

I signed up for NRG and was told I would be a customer. I was never enrolled and when i checked back later to check my status and re enroll the per unit cost had elevated. My experience was no experience as the company did not folloow through.

No business as promised from Plymouth, Massachusetts
June 1st, 2021

Billing & Account Management
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NRG Home News  


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NRG Home FAQs  


What is the cheapest plan that NRG Home has?


The cheapest plan NRG Home has is Electric Choice Plan 12 Month, with rates starting at 0.00. This is a 12 month plan.

Where can I order NRG Home electricity?


NRG Home has electricity plans in Illinois, Ohio, Massachusetts, Pennsylvania, Maryland, and New Jersey

Where can I order NRG Home natural gas?


NRG Home does not have any natural gas plans

What do customers think about NRG Home?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average NRG Home customer review is 1.6 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

All NRG Home Plans  


Plan Name
Company
/
Rating
Length
Price
VS. National Grid (Mass Electric)
12 Month Fixed Rate
12 month
Fixed Rate
14.10¢ / kwh
3 Month Fixed Rate
3 month
Fixed Rate
9.50¢ / kwh
2.1% under market rate
Compared to the current National Grid (Mass Electric) rate of 9.7070¢ / kwh
6 Month Fixed Rate
6 month
Fixed Rate
13.70¢ / kwh