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Direct Energy is one of the largest providers of energy and energy-related services in North America. With customers in all 50 states, 10 Canadian provinces, and Washington, D.C. Direct Energy has also shown to be a progressive company, developing new plans, products and technology that deliver consumer insights and resources to help them save money. The Nest Learning Thermostat, Plenti and their personalized Online Account Manager are all tools that Direct Energy puts in the hands of their customers to use less energy. They're also very progressive, with active social communities on Facebook, Twitter and Pinterest that help them stay in contact with their customers.

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Direct Energy Plan Summary

Direct Energy does not currently have any plans available on MA Energy Ratings.

We recommend plans from Constellation and Verde Energy instead.

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Customer Reviews of Direct Energy

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Most Recent Direct Energy Reviews  


Direct Energy order status
Email says "We'll send you an email update within the next 3 days when your order has been completed." But I haven't got any email so I went to chat the customer service after the 3rd day to get an update. The customer chat representative checked my order and it said it was approved and gave me the order details. Customer service Chat was prompt and didn't have to wait for a long time to get a response. DXC Houston from Houston TX

I'm already a customer,,i give 5 star +good Custer service and my plan was exelent very honest company i recommended 100%
I recommend 100% and i give 5+Star
Very honest company
They don't take advantage of in there customers like others company do,,thank you
Belem Gonzalez from Carrollton TX

The best service in all terms! A happy customer
Great deals. Good service Jeniepriyanka from Houston TX


4-5 Star Reviews: 246 (49%)



Direct Energy order status

Email says "We'll send you an email update within the next 3 days when your order has been completed." But I haven't got any email so I went to chat the customer service after the 3rd day to get an update. The customer chat representative checked my order and it said it was approved and gave me the order details. Customer service Chat was prompt and didn't have to wait for a long time to get a response.

DXC Houston from Texas
July 8th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 26 (5%)



Review

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JFK from Illinois
April 9th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 29 (6%)



Bad online renewal

Tried to sign up with PHONE# THIER WEB PAGE COULDN'T F0INE ME ALTHOUGH I'VE BEEN CUSTOMER FOR YEARS COULDNT LOCATE USEING CUST # EVEN METER NO DIDNT WORK CHAT DIDNT WORK FINALLY WELL U KNOW 2HOURS LATTER

Cliff c from Texas
June 1st, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 161 (32%)