Reviews for Direct Energy

This is the overall customer ranking of the natural gas providers operating in Massachusetts. These ratings represent only the reviews that have been submitted to MA Energy Ratings by customers. The reviews take into account a number of different categories, including pricing, customer service, and how likely they are to recommend. Direct Energy is reviewed 3rd among all of our providers with an average score of 3.30 out of 5.00. The average reviews overall review is 2.07 out of 5.00.

How easy was it to order this natural gas provider in Massachusetts? Were there any complications? Was it confusing? Was it easy and seamless? This is how consumers rated these natural gas providers in Massachusetts based on how easy it was for them to get service started. Direct Energy is reviewed 3rd among all of our providers with an average score of 3.00 out of 5.00. The average order experience review is 1.91 out of 5.00.

How an natural gas provider handles Billing and Account Management is one of the most important categories for determining how happy a customer will have been with their service. Is Auto Pay available and easy to sign up for? Can you easily pay bills online? Are there regular emails showing usage and account statistics? This category shows how customers felt about their Billing and Account Management according to the reviews they submitted. Direct Energy is reviewed 3rd among all of our providers with an average score of 3.00 out of 5.00. The average billing & acct mgmt review is 1.96 out of 5.00.