Updated: May 2025
The best review categories for Direct Energy are their plans and pricing, with an average of 3.0 stars, and the order experience, with an average of 3.0 stars.
Recent Good Review from Ginny T
Great price offered
I wish I had known earlier how easy it is to choose a provider with the best rates! It was very easy to switch provider to Direct Energy. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Ginny T
from
East Bridgewater, MA
on
March 20th, 2024

— Direct Energy
Most Recent 5 Star Reviews
1 Customer Reviews Written Overall
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Great price offered
I wish I had known earlier how easy it is to choose a provider with the best rates! It was very easy to switch provider to Direct Energy. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Ginny T
from
East Bridgewater, MA
on
March 20th, 2024

— Direct Energy
Most Recent 4 Star Reviews
1 Customer Reviews Written Overall
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Tim Easton ma
Always staying in contact with me. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Tim
from
North Easton, MA
on
December 20th, 2017

— Direct Energy
Most Recent 1 Star Reviews
5 Customer Reviews Written Overall
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
Unsatisfied
I canceled direct energy in February...they say it takes 2 months for the billing cycle to complete.....during this time even tho you canceled they are still billing you. . I find this to be unfair |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Martha
from
Chelmsford, MA
on
May 8th, 2023

— Direct Energy
Utility Rate of Direct Energy
It was with shock and anger that I was being billed by Direct Energy .208313 per kilowatt for the cost of electricity at my home in Hopedale Massachusetts. When my daughter and her family moved into my home back in 2015 I allowed my son-in law to purchase electricity rates on line and he signed up for a very attractive rate with Direct Energy. Immediately following the expiration of this agreement, Direct Energy started increasing the cost of electricity charges on my account. Since I paid my bills by direct debit I never actually looked at the charges on my bill until recently. I was not only shocked at the charges but quite pissed off! I filed a complaint with the Attorney General. Unfortunately, Massachusetts Deregulated electricity rates when they allowed consumers to purchase energy direct. This is how these companies make their money on consumers like myself that loose track of billing rates and contracts. Beware is all I can say. Don't get trapped like I did. Utility Companies like National Grid or Eversource Electrical are required to shop the rates with suppliers of two times per year and are still regulated by Massachusetts for the rates they charge. Stay aware from Direct Energy as they are thieves as far as I am concerned!!!!!! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Barry Quinlan
from
Hopedale, MA
on
January 27th, 2021

— Direct Energy
UNSATISFACTORY CUSTOMER SERVIC
TRIED TO ESTABLISH HOME RESIDENTIAL SERVICE AND WAS UNSUCCESSUFUL AFTER OVER AN HOUR ON THE PHONE TO 3 DIFFERENT PHONE NUMBERS AND MULTIPLE CALL TRANSFERS, WAS NEVER ABLE TO FIND A REPRESENTATIVE WHO COULD HELP ME LOCATED IN THE UNITED STATES... ALTHOUGH I REPEATEDLY REQUESTED THIS. THE BUSINESS CUSTOMERS GET A US. REPRESENTATIVE IMMEDIATELY BUT NO ONE AVAIL. FOR RESIDENTIAL SIGN UP. I F A CUSTOMER CAN NOT GET A LOCAL REP WHEN THEY ARE WISHING TO APPLY FOR SERVICE. ONGOING CUSTOMER SERVICE WOULD NOT BE GOOD EITHER. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Massachusetts Residential Customer (potential)
from
Cambridge, MA
on
April 18th, 2019

We wanted to take a moment to apologize that your experience was less than exceptional. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.
Customers may connect with us by phone, live chat on our website or social media platforms should they have any questions or concerns. Please feel free to reach out to us, thank you and have a pleasant day!
— Direct Energy
WOULD GIVE A F- F- F- IF I COULD
NOT ONLY IS DIRECT ENERGY LIARS, THIEVES AND HYPOCRITES BUT THEY ARE STOKER'S TOO. THIS COMPANY HAS CALLED AND CALLED ME AFTER I DIRECTLY ASKED THEM NOT TO EVER CALL ME AGAIN. THEY USE NUMEROUS NUMBERS EVERY TIME I BLOCKED THEM AND EVEN AFTER I REPORTED THEM. MY BILL CLIMBED 150% AFTER GOING WITH THEM. THEY TOLD ME ONE AMOUNT AND THEN CHARGED ME A HIGH RATE ABOVE OUR AGREEMENT, NEVER SENDING ME THE WRITTEN AGREEMENT AS PROMISED EITHER. THIS COMPANY IS A LIAR, A THIEF AND STOKERS! NEVER EVER GO WITH THEM! LEARN FROM MY MISTAKE PEOPLE!!! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
AUDREY
from
Leominster, MA
on
February 15th, 2019

— Direct Energy
Not there when you need them
Call for service, there is no option for service! Can't locate a service number on the website either! They dont open till 7:30... what about the 24/7 service they advertise! My local company may be a little more, but they answered right away! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Not There When You Need Them.
from
Fall River, MA
on
November 9th, 2018

— Direct Energy
Massachusetts Energy News:
MA Consumer Energy Savings At Risk If Energy Star Program Ends
Cold Temps and Costly Natural Gas Shock MA Electric Customers
Gov. Healey Wants Energy Affordability Bill - But How?
Top Recommended Electric Plan in Revere, MA
How to Shop Cheap Electricity Plans in Boston, MA
How to Get Ready for Bitter Cold This Winter
MA Senate Adopts House Energy Market Changes
Shop Cheap Electric Plans to Offset National Grid's Increase
MA DPU Approves Utilities' Clean Energy Plans
Poll Finds MA's Electricity Customers Want Energy Choice
Cold Temps and Costly Natural Gas Shock MA Electric Customers
Gov. Healey Wants Energy Affordability Bill - But How?
Top Recommended Electric Plan in Revere, MA
How to Shop Cheap Electricity Plans in Boston, MA
How to Get Ready for Bitter Cold This Winter
MA Senate Adopts House Energy Market Changes
Shop Cheap Electric Plans to Offset National Grid's Increase
MA DPU Approves Utilities' Clean Energy Plans
Poll Finds MA's Electricity Customers Want Energy Choice
MA Energy Ratings Resources:
Understanding Your WEMCo Electricity Rate
Energy Choice in Massachusetts
Your Massachusetts Green Energy Requirements
Your Consumer Rights in Massachusetts
How to switch from WEMEco to a Competitive Supplier
Why Use MA Energy Ratings
Eversource Switching FAQ
High Massachusetts Electricity Bill
How to Switch Massachusetts Electricity Providers
How We Score Massachusetts Electricity Providers
Massachusetts Electricity Cancellation Fees
Massachusetts Electricity Choice
Massachusetts Energy Deregulation History
Massachusetts Energy Stats
Massachusetts Electricity Switching Rules
National Grid Switching FAQ
Understanding Your NSTAR Electricity Rate
Understanding Your Eversource Electricity Rate
Understanding Your Massachusetts Electric Electricity Rate
Understanding Your National Grid Electricity Rate
10 Quick Energy Saving Tips
How We Score Providers