National Grid -- Profile Analysis

Pretty simple to use. Prices are fair and consistent each month.

This is really a great service ive never had any problems they always worked with me

Too expensive

Customer service is terrible. Last time I called to question my bill, it took me nearly 20 minutes to get a live person. Very frustrating and makes me feel like they don't even care about their customers.

Twice I had to wait 5 hours with no clarification of when the gas technician was coming just for him to come at 750pm after waiting 5 hours, in the car with my young daughter. It is cold and we are tired and just wanted clarification of when he was coming to not waste our time. But of course time wasted. They have to do better because it is not right.

Customer service is terrible. Last time I called to question my bill, it took me nearly 20 minutes to get a live person. Very frustrating and makes me feel like they don't even care about their customers.

Received electric bills in November and December for about $40, in January bill was $80. Two weeks later received bill for over $900 and no explanation. A couple days later another bill for over $1700. Told when I called that there had been estimated readings and it was my responsibility tocall them. Meter is outside so why estimates? Why wasn't I informed in November if readings were so high? ?Worker was sent to check meter and said there were meter readings but they were high and didn't get billed. Has anyone ever heard such an outrageous thing?

I called customer service because I didn't understand about the delivery service and supply service price. She sarcastically explained the delivery service was for the delivery and supply was for what I used .I asked how they could charge me more for delivery than what I used and her sarcastic reply was "THATS HOW WE MAKE OUR MONEY!" If I could have reached through the phone and slapped her I would have.

Very bad experience
my gas meter has been locked by mistake. A tenant in my building was moving away and asked for his gas contract to be closed . A technician from national grid came and locked my gas meter instead the right one. 3 days without gas and so without hot water. I called 6 times for solving the issue . i Had to take one day off from work to be at home waiting for a technician who didnt come. the 3rd day a technician Ian came and reopened the gas meter. He had to access home to check and he soiled the walls with his dirty gloves. I have now to whitewashing the walls.
no apologies, nothing..

100%, I would not recommend it to anyone. Super expensive. They charge me about $15 for only for delivery.Here is what I think, it does not matter how much you consume, you have to pay a certain amount of money (at least $80/month)