National Grid -- Profile Analysis

All National Grid Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
24 Month Fixed Rate
24 month
Fixed Rate
12.99¢ / kwh
$0.00 monthly recurring charge
24 Month Fixed Rate
24 month
Fixed Rate
14.99¢ / kwh
$0.00 monthly recurring charge
Best 24 Month Green
24 month
Fixed Rate
15.29¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
16.29¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
16.99¢ / kwh
$0.00 monthly recurring charge

National Grid Plan Summary

National Grid does not currently have any plans available on MA Energy Ratings.

View National Grid Plans

Customer Reviews of National Grid



Read Reviews

Most Recent National Grid Reviews  


National Grid
We have had no problems with our service so far. Bills are timely and clear. Service is consistent. Leslie from Brooklyn NY

National Grid was the easiest part of moving into a new place
Utility companies and other assorted connections tend to be made more complicated than they have to be. Nation Grid was clear, patient and gave me all the time I needed, rather than adding another source of stress to moving in. The experience with tham has been simple, without hassle, and I certainly wish all utility companies were more like national grid. from MD

Great service
This is really a great service ive never had any problems they always worked with me Lena from Buffalo


4-5 Star Reviews: 4 (31%)



National Grid

We have had no problems with our service so far. Bills are timely and clear. Service is consistent.

Leslie from Brooklyn, New York
February 22nd, 2017

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 2 (15%)



Erica McDonalds Rocks!

The service agent I spoke to Erica McDonald was wonderful. I was billed 5 years later after moving out of a house. Erica was sympathetic and helpful & help me come to the best conclusion.

Catherine Butler from Colorado
March 2nd, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 4 (31%)



No good experience

Twice I had to wait 5 hours with no clarification of when the gas technician was coming just for him to come at 750pm after waiting 5 hours, in the car with my young daughter. It is cold and we are tired and just wanted clarification of when he was coming to not waste our time. But of course time wasted. They have to do better because it is not right.

Ashley F. from Springfield Gardens, New York
March 3rd, 2022

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 5 (38%)



Terrible

Very bad experience
my gas meter has been locked by mistake. A tenant in my building was moving away and asked for his gas contract to be closed . A technician from national grid came and locked my gas meter instead the right one. 3 days without gas and so without hot water. I called 6 times for solving the issue . i Had to take one day off from work to be at home waiting for a technician who didnt come. the 3rd day a technician Ian came and reopened the gas meter. He had to access home to check and he soiled the walls with his dirty gloves. I have now to whitewashing the walls.
no apologies, nothing..

Baptiste from Brooklyn, New York
September 11th, 2021

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

National Grid News  


No applicable blogs have been written


National Grid FAQs  


Where can I order National Grid electricity?


National Grid does not have any electricity plans

Where can I order National Grid natural gas?


National Grid does not have any natural gas plans

What do customers think about National Grid?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average National Grid customer review is 0 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.



Recommended Suppliers:


Massachusetts Energy News: