CleanSky Energy -- Profile Analysis

At first I was only going to do a 1 star review but, after speaking with an agent, they were able to correct my rate and renew me at an even better one. Big thanks to Shay for fixing my account. She took the time to explain to me what happened. 5 stars

YES

We decided to switch to Titan Gas And Power when we moved in May of 2017 and we are extremely pleased with our choice. Their online customer service is excellent. Their rates are awesome compared to our previous supplier. Now our bill is $125 in the summer as opposed to nearly $300!!! Customer service has been easy to work with as well you can call or email. We have called 3 times. First to set up the account, Second to add a location and Third for a quick billing question, and they are always polite. So far, we are very happy with Titan Gas And Power and how easy it is to work with him. I recommend them.

At first I was really upset that my rate went up. I contacted Titan and spoke to a young lady named Shay. She took the time to explain to me what happened. It was my fault, I let my contract expire and that is why my rate went up. Titan was able to get me a rate that was close to what I had before.

My account was switched over to Titan Gas and Power and I was furious! I never signed up for them. I called as soon as I realized and found out that my account was rolled over by the electric company and NOT Titan. The utility does this when you are on the consumer plan? Titan gave me the choice to officially sign with them or to go to some one else. They even let me know the prices of thier competition. I received a letter from the utility a few days later explaining what happened. I decided to stay with Titan. The rate is lower and they were so nice to explain what happened.

The overall experience was great for me with Titan. They are really helping by reaching out to homeowners by themselves. Mr. Harper reached out to me and made everything easier then ever before.

Something I never think about is my energy cost. After doing a little research I narrowed it down to 3 companies. Titan was the best rate and easy customer service!

I am pleased with the service from CleanSky Energy. It has help reduce my
electricity costs for my home this year where a COVID-19 Pandemic has
caused other costs to raise.

I have just enrolled with CleanSky Energy. I love Im doing something for cleaner air! Great information about changing plans. Customer service is great! I bundled with my electric and Im hoping for a difference on my bills!

Since folks can shop for other power and gas providers on the PUCO website, its the right decision to go with 100% renewable/green whenever you have the option.

I was contacted by CleanSky Energy and the young lady was very polite and thorough in her presentation and I looked at my electric and gas services and rates and decided on CleanSky. So far I am very pleased. My electric bill is half what it was and haven't received a gas bill yet, but I know that I will be equally pleased with it.

When I first decided to go solar I researched and learned a great deal. When Cleansky Energy contacted me and explained what the company good do for me, I thought it was great. Over the future years they will provide a lower cost per KWH's than the electric company did, meaning that I will lower my electric bill even more. Thanks Cleansky for reaching out to me to let me know what service you could provide for me. I am really happy and satisfied.

Called customer service on a price question after having signed a contract. They were easy to talk to and quick to answer.

My bill dropped by about $50 per month by switching

I had called about my high electric bills not Realizing I had gone out of contract no wonder they were double the gentleman that took care of me gave me a refund for $68 On the last months bill. Got back on track with a contract I will be checking out for natural gas next thank you

I switched to CleanSky and have saved almost $100.00 monthly on my bill. I liked them so much. I told three of my neighbors about my savings and gave them information to switch.

I contacted Clean Sky Energy after discussing the questions with PP & L who is my supplier. I was informed by Steve at Clean that my rates went up in Nov. but I may have missed a text or spam. He was very helpful and put me back on the rate that I had been charged previously. Thank You!

I called in to switch suppliers and my agent Rovis (didn't catch the last name) did an excellent job of helping me out. He explained everything very well and was generally pleasant to deal with. A1 service

Enrollment was super easy, the price can not be beat and best of all it is all clean energy!

Easy transaction, no issues, but somewhat time consuming.

I am a new customer, but when my account was transferred to ClearSky they I noticed that they have an old phone number for me. Jasmine was the representative that assisted me in correcting the phone number and she also verified that the other info was correct. She as very helpful.

Great team. Very knowledgable

Great in every aspect!great!great!great!

So far everything has been excellent. It just works.

Everyone was fabulous!!!!!!!

No problems so far!

No hassle, no problems, enough said.

They have been very competitive to my regular electric company. I am very satisfied. I recommended my friend, and help set her up, her bill dropped a a huge difference. We have been very happy with Clean Sky

Thought about switching to get a better rate but the agent gave me an even better rate

I have no comment

Excellent customer service

Okay -- I won't do that again. I stupidly signed up for a 3 month locked in rate to a variable rate: "I'll remember to change it when I need to." Of course not. Totally forgot.

I really felt upset when I saw my rate go from 0.077-> 0.1169 -> 0.13975 -> 0.1698.

Up just enough I didn't notice until I finally saw a bill north of $300 (!).
Needless to say, I think this is a bit of trickery and I called CleanSky to say such. To their credit, I apparently received an email notice and one in the mail -- I figured it was spam, forgetting I stupidly signed up for a 3 mo agreement.

Jasmine at CleanSky heard me out, was kind, professional and understanding. I calculated how much more I spent -- nearly $300 when it went variable. You know what?! She actually listened and credited me back $272. VERY impressive. Go Jasmine. Go CleanSky.

My fault. Still think it is wrong to jack up prices when we're all busy and don't notice. But... way to make it right.

He was very helpful, answered all my questions and set me up with what I wanted,

I had contacted cleansky energy about my bill being unusually high, my customer rep was name Rovis. I explained to him the situation and after reviewing the details we were able to get our bill adjusted due to the circumstances. I am more than satisfied with his professionalism. For all my cleansky energy needs i will be sure to keep in touch with Rovis

The agent (Roveis) was very helpful to My
Questions thanks alot

I have chosen to work with CleanSky today to supply both my elec. and gas. I have locked in rates and the process was easy and smooth. The representative Edward was easy to communicate with and he was generous with his time as I had first only contacted CleanSky regarding elec., but he then had me look at my gas (Th) rates. I was able to lock into a rate I believe will benefit myself and my family for the next 2 yrs. I appreciate the service and assistance I was given today.

It was great they were kind an respectful

Renewed my utilities with Karla today. She is very friendly, knowledgeable and helpful. She was able to answer all my questions also.

This was only a three month rate supplied by them. I will not renew unless the come close to that on a new contract. Their agent was exceptionally knowledgeable during the enrollment process. It is too early to say how effective they will be in the long run.

Customer service rep who signed me up for your service is professional, persistent, knowledgeable, empathetic, polite, and 15 other adjectives. Keep her with your firm.

They were very helpful on getting me logged on

The young lady I spoke with was very efficient & knowledgeable.

Michael was very pleasant and made the switch very easy. He was very knowledgeable.

Clean Sky makes enrollment quick and easy. Once you find a plan that works for you, its a smooth process to getting power.

Love Clean Energy and there easy setup

We had a rental property that we were not sure how long it would take to lease. CkeanSky offered a no contract with great rates and no cancellation fee.
The ease of setting up and canceling service was very simple. Courtney was our contact at CkearSky and she was very professional and friendly. Thanks Courtney!

Rovis was polite and well informed

This was awesome! Team member was pleasant,knowledgeable &efficient

I was happy for the promotion and the reduced rates offered to me. Thanks

Very helpful and explanatory, professional. Never had such a good experience with a customer. rep before. Thank you mery.

When you're a new grad like me. The prices here is pretty decent.

It was quick & easy.

I just recently switched to clean sky energy it was a very simple process changing electric companies so far Im very happy!

Abigail helped with my billing charges. Shes very professional and very helpful. I recommend this company. Thanks!

Abigail helped with my billing charges. Shes very professional and very helpful. I recommend this company. Thanks!

Abigail helped with my billing charges. Shes very professional and very helpful. I recommend this company. Thanks!

Very helpful consultant. Answered all of my questions very patiently. Quite professional and knowledgeable.

Was really easy and i got good deal and the customer services was great help.

Was looking for renewable energy and signed up with CleanSky. Simple to switch and good rates.

Joshua was extremely professional and he went over and above to get me back on track with Clean Energy. Thank you so much and keep up your excellent work in a world of machines,

I had the pleasure of speaking with Kourtny. She was extremely curtious, knowledgeable, helpful and was able to address my needs.

Professional and courteous, helpful customer service

Very informative

Joshua was very helpful to me. I needed to change the customer name to mine due to the death of my husband and also my acct. no. and he clarified what I had to do.

Rovis was friendly, informative, and best of all FAST! We've had a good experience so far with Cleansky, and simply needed to renew. It's the end of the day on Friday so I really appreciated how quickly he got me through the process.

The customer service was very professional and helped me through a smooth process of switching

I received a call earlier today from this company, but at the moment I am not interested in switching to a new supplier. The Gentleman I spoke with was very understanding of this and didn't try to push me into something I didn't want. Which was nice . Thank you Joshua.

Just completed my renewal with CleanSky via Rovis, great young man who knows his job has a clear American voice, thank you, and give this young man a raise

Such great service and cheap rates

Everything seemed easy and open and transparent...looking forward to more good experiences from this opportunity

I was very confused about this program since it was my first time and I had not received any information on what to do next. Rovis alleviated all of my concerns and gave me all the information I needed. He provided exceptional customer service and I hope this will be my experience going forward with this company as a whole.

Madelyn is a very knowledgeable, kind, patient, and courteous representative. She answered all of my questions and concerns. She explained the rate information completely.

I spoke with Ocia about renewing my Clean Sky Energy account, and she was very helpful. She explained everything clearly so that I would understand what I was signing up for.

Happy to know that my bill will be lowered

Called customer service today and spoke with Osha (spelling sorry) about an account that was transferred without my knowledge as a bait and switch to Clean Choice vs Clean Sky. The rate thru Clean Sky contract was 5.79 per KW and Clean Choice is 12.70 cents per KW. Clean Sky , once they understood what happened reinstated the contract that was changed without our knowledge 6/8/22. Clean Sky went well above and beyond what they had to do to correct the problem. Osha was wonderful to talk to. She was patient & understanding even though we were very frustrated about the problem. Thank you for sticking with us !. Couldn't ask for better customer service.

My experience has been great and my rates are reduced and reasonable

When my renewal notice arrived in my e-mail, I immediately contacted CleanSky to ask about rates with the purpose of renewing my contract. I was informed of all the prices available to be able to make my decision. The overall experience was smooth and very pleasant. I highly recommend CleanSky. georgeta schwartz

I called to dispute the notice that I was getting disconnected for non payment! I was connected to Lacinea, and she was so professional and told me my credit card on file for auto pay was not working. I then remembered I had a new CC. She took all the info and was so nice and polite!

Customer service Joel was extremely helpful and explained the confusing costs to renew my contract at a lower price that was much better for me. THANK YOU JOEL.

They walked me through getting signed up again for an additional 6-months very easily.

I called in today because I got a disconnect notice I had it on autopay, so I didn't understand. I'm sure I sounded frantic, but Anna was very kind and professional. She was helpful and cared for my concerns. She worked everything out, took my payment and made sure I wouldn't be disconnected. I only wish I had got a notice that my card didn't go through earlier so I wouldn't have been charged a late fee.

I had a great experience there. I tell all my friends about it and how close to home it is. People are very friendly there too!

Good.reliable

Friendly people, but not totally sure why we were visited.

Titan's introductory rate was good. But like many of the energy generation and transmission companies out there, they hope you forget about them and just keep paying your bill. Then they drastically increase the rate and "stick it to ya," just like so many other providers. Don't forget. Research your energy supplier options, be wary of variable rates, enrollment fees, early termination penalties, daily/monthly "service" fees, etc. Switch to the lowest overall priced provider and set an electronic calendar reminder or make an entry in your day/month/year planner to revisit energy provider options before your term expires. Then make a selection and switch before your "current" provider has a chance to raise rates on you. You owe no loyalty to disloyal providers like Titan Gas & Power. It's not personal; it's business ($). Wash, rinse, repeat.

I contacted Clean Sky Energy after discussing the questions with PP & L who is my supplier. I was informed by Steve at Clean that my rates went up in Nov. but I may have missed a text or spam. He was very helpful and put me back on the rate that I had been charged previously. Thank You!

Rovas educated me on how to understand my bill. Even
if he had to go over things more than once, he was very
patient. He walked me through all the options I had to
choose from. I ended getting a much better deal than I
had. I want to thank him for all the time he spent with me.
Sincerely, Sandra Petti

DO NOT USE THEM.
When they switch from Titan to CleanSky, things got weird.
But i also never got a notice that there was a change of hands either or what my new rates would be.
So once my term were up, they took me from 3cents to 13cents. with a $5.95 monthly fee. The new rates and monthly fee was not something they made me aware of or was noted.
You can only imagine when your supplier charges go from $111 dollars one month to $270 dollars, the reaction you will having looking at a $423 bill in total.
Obviously I immediately switch providers and within 2 months had myself back at my previous rates. But within 2 days after i filed for the switch, CleanSky called me asking me to come back. I told the rep nicely that when a company over doubles your electric bill without giving you notice then asking you to come back when you switch because of that, do you think i would want to come back? Told him that you might want your management to be aware of that because you may not want to cold call those people because you will not like the conversations you will have with them.

It was easy to enroll in the energy choice plan

I was with Clean Sky Energy and was happy with their rate however when my plan was expiring, their rate doubled from what I was paying the prior year. So I switched carriers.
Now I get at least one call a day from someone saying they are from Clean Sky and are offering me as a former subscriber a rate of .0499 which I know is bogus. They play the game to call back on their number and get a manager who is also a scammer. I called Clean Sky on the website number (which of course is different from the scammer number). They assured me there is no 0499 rate. Be careful. These crooks are good. They have your name, address and account information. Scary

The agent (Roveis) was very helpful to My
Questions thanks alot

Rovis from Cleveland, OH was the customer service agent I spoke with. Very kind and informative person. Listened to everything I needed taken care of and helped explain some prior issues from earlier in the summer that had been resolved but were still showing up on my bill.

This man is dedicated to his job and helping out his customers. I hate to say it but I was that customer calling at the last minute before they closed, and he was the last service rep there till past closing time helping me out.

He got me a great renewal rate, locked me in for 6 months, reviewed my previous bill, was very informative, did everything very quickly... and the entire time was incredible.

If management is reading this, this man deserves a raise!

No one has called me to welcome me to the company or explain to me how to access my account and my usage

Very informative

Well it seems like sort of a scam as the price is only good for 3 months and then it will probably sky rocket

Very pleasant and understanding about a fellow employees failure to complete a cancellation order as requested. Joshua corrected the error.

While the fixed rate was good for 6 months, Titan didn't send any notification my plan was going to expire (which I believe is mandatory). Instead, they tripled the rate without notification, during the hottest summer month, and my bill tripled to over $300 for 3 weeks of usage!

Get you in the door with a low price. Not once did they say i would be charged 5.95 a month plus over .11 cents a kwh double of penelec. absolutely ridiculous.having a hard time canceling so I'm going to sign up with another company and they will automatically cancel for me. Never again. STAY AWAY IF YOU VALUE YOUR MONEY

DO NOT USE THEM.
When they switch from Titan to CleanSky, things got weird.
But i also never got a notice that there was a change of hands either or what my new rates would be.
So once my term were up, they took me from 3cents to 13cents. with a $5.95 monthly fee. The new rates and monthly fee was not something they made me aware of or was noted.
You can only imagine when your supplier charges go from $111 dollars one month to $270 dollars, the reaction you will having looking at a $423 bill in total.
Obviously I immediately switch providers and within 2 months had myself back at my previous rates. But within 2 days after i filed for the switch, CleanSky called me asking me to come back. I told the rep nicely that when a company over doubles your electric bill without giving you notice then asking you to come back when you switch because of that, do you think i would want to come back? Told him that you might want your management to be aware of that because you may not want to cold call those people because you will not like the conversations you will have with them.

These people convinced my elderly mother over the phone that she "qualified" for lower payments and they could save her money on her bills. She switched and the past few months her bills are double what she normally paid. She lives on a fixed income. She spoke with her regular provider and found out what her real usage was and called Titan to complain. The told her they would refund her "only 2 months back" and she should see a deposit in her account. I told her to tell the bank to Flag any auto payments from Titan in the future. If money is not refunded we will go to the attorney generals office to file a report.

We had Titan call us that our contract was expiring, and that we could find someone else to sign up with. we didn't do anything to find another supplier - we were ok with Titan Gas and Power since they were already a decent price. Now we've received our recent bill from Penelec/Titan and our bill has doubled (regarding Titan's portion) from Jan 2018 to February 2018. So, after reading some reviews on this website, we find out that if we would have signed a CONTRACT with Titan, we would have stayed at the previous rate. We stayed with them, thinking everything was fine, but then find out the rate doubled.......Funny how they don't and won't explain that to their customers. If they would have told us these details, we would have signed a contract with them. If this is how they justify to get you to sign, why don't they tell you this in the first place. When a full time working family has to find out these details "the hard way", it's just not fair.

BEWARE !!!! When your contract runs out they will double your current bill ,So beware of when your contract runs out ,,or you will be sorry !!!

I was contacted by phone from Titan electric gas supplier telling me that they could give me a good plan and keep my rate good what's the electric I also had my regular supplier Penelec. So I went with Titan Gas and Electric I had to stay with them for the full year in order to keep the rate they were giving as I kept my bills and have them still a very displeased once I started searching my bills and the charges that Titan electric and gas supplier their rate was more higher then Penelec First Energy was much a better rate I was being doubled build and they're not going to say I have not because I paid higher on Titan Electric and Gas along with Penelec First Energy made my bills so much higher then it should have been and I had complain to Penelec and finally got out of Penelec. By taking on suppliers your bill will go up higher this is not right and I want something done they have caused my bill to go up higher and now I'm having difficulty and I need someone to help me with this situation. I was better to stay with the original company Penelec First Energy then to stay with the Titan electric and gas supplier. I don't think it's right when you're low income and paying that high rate. I have noticed since if you put suppliers on your bill your bill is going to go out of control you are better off with who you're supplier is in your hometown then to put other suppliers on your bill and they lie to you and tell you they're going to keep the rate good low in the rate is not low and not fixed as they say and it's more higher their rate compared to the rate of your regular Hometown Electric Company I just know by looking over my bills of how long I had Titan they had ripped me off and they have caused me debt and I can't afford this and I'm getting way upset over the electric cost and neither company wants to help is I've already confronted Titan I've already confronted First Energy and they never tell you until it's too late until you catch the mistake they made and it was a mistake to even put Titan electric and gas on my bill I want my money back on my bill to pay off the high rate they charged I didn't ask for this and this should have never happened that way.

Had no idea contract was over until I was billed twice as much for electric used. Criminal actions and I hope whom ever does this to anyone is aware that the have a place waiting in hell for them! No excuse for this way of conducting business period

Titan claims they have my signature on file and I owe them $364.00.
WTF. the address doesn't isn't even one of my homes!!!!!
WTF

They gave us a descent rate for a one year contract. Then when our contract expired the increased our rate over double. They do not let you know this or give you a chance to sign a new contract. This is by far the worst electric supplier we have ever had.

Was on a 12 month contract for electric service. The contract expired and without informing me they increased their rate to $.15.17 per KWH. Since they have my address why didn't they contact me? They said they called and were hung up on. Do you know how many robo calls about gas and electric we get every week? They should have emailed or written me to say the contract had expired and the month to month rate would be the 15.17 rate but no they billed at the higher rate. Very poor business practice. I cancelled their service today!

Once my plan ended (I thought I had it for an additional 3 months) I was charged 4 times the amount I should have been. DO NOT USE THEM!!!