XOOM Energy logo

XOOM Energy is a retail energy provider that offers electricity and natural gas service in select states. Service areas include California, Ohio, Connecticut, Pennsylvania, Delaware, Rhode Island, Texas, Virginia, Washington D.C., Illinois, Indiana, Kentucky, Maine, Maryland, Massachusetts, Michigan, New Hampshire, New Jersey, and New York.

Our Grading of XOOM Energy

Rating Overall

show/hide details


How Ratings Work

XOOM Energy Plan Summary

XOOM Energy does not currently have any plans available on MA Energy Ratings.

We recommend plans from Constellation and Starion Energy instead.

View XOOM Energy Plans

Customer Reviews of XOOM Energy

Reviews Overall

show/hide details


Read Reviews

Most Recent XOOM Energy Reviews  


Saticfied
We have been with Xoom Energy for about 4 years and have had no issues we have had great customer service no problems with the billing .Our bills have been between $115 and $200 . I would recomend Xoom energy . Serena from Troy TX

Xoom is great
I've been with Xoom almost a year and have had zero issues with them. And the rates are excellent. Ed from Webster TX

Great service
I signed up in the fall of 2018, very skeptical like most people, but I was also tired of paying high gas bills. I decided to try the service and got my first bill to my surprise it was actually lower. Great job Xoom energy! Thanks for the two year fixed rate. M. Harrison from Novi MI


4-5 Star Reviews: 6 (13%)



Saticfied

We have been with Xoom Energy for about 4 years and have had no issues we have had great customer service no problems with the billing .Our bills have been between $115 and $200 . I would recomend Xoom energy .

Serena from Texas
June 3rd, 2019

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

3-4 Star Reviews: 1 (2%)



Love it

So prior to getting Xoom energy, I had read the reviews on yelp and I was aware that I need to read the contract carefully so I would not get tricked. I did that, and too say the least I am very happy with my decision to go with Xoom energy. I love how they allow you to pay for a kid every month as well as providing affordable and efficient gas!

delly doobz from New York
March 14th, 2017

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

2-3 Star Reviews: 7 (15%)



Non-disclosed costs!!!

Simply put you are responsible for the distributor fee to whomever provides the gas for Xoom energy. For my family this summer this constitues 300% of the price we pay to Xoom energy for gas + xoom energy service fee. Thats right, 3 times the amount we pay for gas and the xoom service fee combined! This amount was not disclosed within our contract nor on any of the energy provider comparison websites. Call to find out the local distribution fees prior to signing a contract because Xoom energy is not forthright about the amounts you will be charged. The lack of disclosure and transparency is simply bad business!

CJ from Georgia
September 7th, 2019

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

1-2 Star Reviews: 36 (77%)



DO NOT USE THIS COMPANY

They have decent prices, but when a billing issue arose, I had to call 6 times and speak with 6 different people - they never followed up or kept track of open items. They would not let me discuss the billing issue with the billing department. I had to go through customer service reps who did not understand the situation. Eventually, I just had to give up and pay the extra charges even though they were wrong. I decided it was best to pay them the charges and then just never use them again, than keep arguing with customer reps on the phone that did not understand the issue. Would never use them again, even if they had the lowest therm rate.

Danielle from Georgia
May 12th, 2020

Billing & Account Management
Customer Service
Order Experience
Pricing, Plans, & Promotions
How likely are you to recommend?

XOOM Energy News  


No applicable blogs have been written


XOOM Energy FAQs  


Where can I order XOOM Energy electricity?


XOOM Energy does not have any electricity plans

Where can I order XOOM Energy natural gas?


XOOM Energy has natural gas plans in Pennsylvania

What do customers think about XOOM Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average XOOM Energy customer review is 1.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Recommended Electricity Plans  


All Electricity Plans