The best review categories for NRG Home are the order experience, with an average of 4.3 stars, and their billing & account management system, with an average of 4.3 stars.
Recent Good Review from Lillian Goreham
Lillian Goreham
So far so good with NRG...I left National Grid for NRG and even though NG lowered their price pew, NRG is still lower and service seems fine, I have had no issues with NRG. |
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—
Lillian Goreham
from
Everett, MA
on
June 6th, 2023
Most Recent 5 Star Reviews
5 Customer Reviews Written Overall
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Lillian Goreham
So far so good with NRG...I left National Grid for NRG and even though NG lowered their price pew, NRG is still lower and service seems fine, I have had no issues with NRG. |
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Likely to recommend |
—
Lillian Goreham
from
Everett, MA
on
June 6th, 2023
Great Savings
I couldnt believe transferring to NRG would save me so much money on my electric bill. I thought it might be a scam , but I have been pleasantly surprised. No problems so far |
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—
Kathleen
from
Rutland, MA
on
May 22nd, 2023
The new service
The transition was without any problems. Highly recommend switching from National Grid expensive electric toNRG. |
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—
Kathleen Horahan
from
Rutland, MA
on
May 14th, 2023
Easy transfer and set up
We just signed up with NRG and it has been great. Got our first bill and it was the cheapest it's been in awhile. |
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—
Ruby Michaelson
from
Westminster, MA
on
May 10th, 2023
Very happy with nrg
There was a mistake made and when i tried to register my account i could not do it called nrg and they did say that by mistake my account had been cancelled. the rep on the phone got a supervisor and the 2 of them worked it out. thank you |
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Very Happy
from
Centerville, MA
on
April 6th, 2023
Most Recent 3 Star Reviews
1 Customer Reviews Written Overall
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NRG review
Obviously best rates make a difference. Keep offering low rates and you will acquire and keep customers. |
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—
RAY
from
Haverhill, MA
on
May 21st, 2023
Most Recent 1 Star Reviews
7 Customer Reviews Written Overall
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Did not enroll me as indicated
I signed up for NRG and was told I would be a customer. I was never enrolled and when i checked back later to check my status and re enroll the per unit cost had elevated. My experience was no experience as the company did not folloow through. |
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No Business As Promised
from
Plymouth, MA
on
June 1st, 2021
Scam !!!!!!
Scammmm don't sign-up |
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—
F. V
from
Salem, MA
on
July 13th, 2020
Scamming
I called to cancel and they hung up on me twice. |
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—
Chris
from
Dorchester, MA
on
February 20th, 2020
Terrible
They are nothing but scammers haven't saved me a dime and then when I called to cancel they said "are you sure because you cant get us again for 6 months" ...Are we kidding so your telling me I can not sign up again for your program that saved me no money and I can not longer be overcharged? |
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Mad Customer
from
Roslindale, MA
on
January 22nd, 2020
Ruuuun Awaaay from NRG - Price gougers.....
These guys charge you 16.9 cents per kwh when you can get rates today (1/10/20) as low as 9.8 and avg around 12.5. For my average 2100 KWH/mth at 16.9 cents, my supplier cost is $354. At avg 12.5 cents my cost would have been $263, an overcharge of about $90 per month. If you shop, you could get a rate of 9.8 cents, or in my case, a supply cost of $206. Now, who wants to pay $354/mth to NRG, or, $206/mth to a competitor????? Stupid me, just caught this and I have been gouged for $150/mth EXTRA for 5 years!!!!! CHECK YOUR BILL!!! DO NOT PAY 16.9 CENTS TO NRG WHEN THERE ARE SO MANY OTHER COMPETITORS OUT THERE, THAT WON'T CHEAT SENIOR CITIZENS, OR ANY OTHER VICTIM THEY CAN FIND. Oh, by the way, I never signed up with NRG, I thought they were Eversource's default supplier... Just sayin'... Ruuuuuuuun from NRG..... |
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—
Joe
from
Mashpee, MA
on
January 10th, 2020
NRG THOSE SNEEKY BAS^%$DS
Didn't email, mail or call to notify my 6 month contract was about to expire as they are required to do and instead started charging we 17 cents per kWH instead of the 10 cents on my contract. I'd suggest finding some one else to sign up with. |
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—
Randall
from
Roslindale, MA
on
November 20th, 2018
They have been charging my dead father for 10 months and still won't close his account
They have been charging my dead father for 10 months and still won't close his account. I have been calling every month or two since January. They always tell me it is in the process of transferring but they can't do it yet until somebody takes over his place. They have someone else call me back in two weeks to tell me the same thing. It has now been 10 months and I have a bill for over $500. His electricity was turned off 9 months ago. They are just stealing his money. It is coming up to the day where I can close his account but they still have not removed this bill. They are a horrible company with horrible customer service. Be aware they will cheat you out of money. |
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—
Yvonne Tidwell C/o Charles Chagnon Estate
from
Ware, MA
on
October 3rd, 2018
Massachusetts Energy News:
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DPU Changes Basic Service Periods
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How Reliable is the Electricity Grid in MA?
Shop the Cheapest Cambridge Electricity Plans
What Kinds of Renewable Energy Are Available in MA?
Eversource Dropping Rates in Western MA July 1
How to Report A Power Outage In the National Grid Service Area?
Can Closing Off Unused Rooms Lower My MA Electricity Bill?
MA Energy Ratings Resources:
Understanding Your WEMCo Electricity Rate
Energy Choice in Massachusetts
Your Massachusetts Green Energy Requirements
Your Consumer Rights in Massachusetts
How to switch from WEMEco to a Competitive Supplier
Why Use MA Energy Ratings
Eversource Switching FAQ
High Massachusetts Electricity Bill
How to Switch Massachusetts Electricity Providers
How We Score Massachusetts Electricity Providers
Massachusetts Electricity Cancellation Fees
Massachusetts Electricity Choice
Massachusetts Energy Deregulation History
Massachusetts Energy Stats
Massachusetts Electricity Switching Rules
National Grid Switching FAQ
Understanding Your NSTAR Electricity Rate
Understanding Your Eversource Electricity Rate
Understanding Your Massachusetts Electric Electricity Rate
Understanding Your National Grid Electricity Rate
10 Quick Energy Saving Tips
How We Score Providers