Just Energy -- Profile Analysis

We been with Just Energy for over 5 months we already seen the difference as far as the amount that we pay versus our former provider TXU, excellent customer service, We love our 5 yr. price protection.

The longer the protection in this economy the better.

I have Found that Just energy has great customer
service and there energy consultants have a
wealth knowledge of the cost of energy cost
today.

I have been with Just Energy since May 2009 - I have found them cooperative and pleasant. They explained to me my alternatives. They have unfortunately been blamed for "Ercot" charges. They offer a bundled rate - their contract is very fair. I have read it. Those that complain do not realize how much the would be paying with their old supplier. In the words of Ron White "You can't fix stupid."

I have recently just switched to JustEnergy and I am completely satisfied with their rates and plans. I hope others with take to Go Green Challenge as well to help our environment. Thanks

I am a customer and an Employee of Just Energy since 2008. I have also taken advantage of their green energy program. I am not writing on here to convince people to take this program, it truely speaks for itself. Although our NY market is relatively new and I have not seen the end of a 5 year program. I am aware of their high percentage of customers, North America Wide, that resign after their term ends. I'm sure most people realize that people are more likely to call and complain than they are to call and make a complement. I'm just not sure people are fully aware of what this company is capable of.

I had originally given a poor review and wished the death of this company. I change my mind. I had a contract for 16.3/kwh when the rates were in the 20's 3 years ago. I finally decided I would pay the fee for ending the contract early and called them about 3 times and sent several emails asking how much the fee would be and then letting them know that I was going to another company for a better rate if they would not reduce my rate without penalty. They did! My rate went from 16.3 to 10.5 immediately, as I said after about a month of calling and emailing. Also, it wasn't as low as I requested. I wanted 9.0 which was what I saw as the average for the competitors. I am satisfied with JustEnergy at this point.

They have a lot of offers, variable plus fixed 1 year up to 5 years. I ended up choosing a 1 year fixed with them, as I have a 1 year lease. Green was 2c more but I opted not to for the time being.
A friend told me about them. Although, I chose them because the price was great, got a bonus gift card, and they are a big name.
Customer service call was almost flawless, got put on hold for a few minutes while they checked credit.

I've had Just Energy for 3 months, and I've been astonished with the price primarily. I have the 40% green option and even with that, my bill has never been more than $20. Before this my bills were always between $55-$60. I'm very happy with the savings I'm making!!!! I am telling everyone about this company. I would recommend it 100%.

I switched from TXU last year to Just Energy and I highly reccomend anyone who has had it with the big monopolized companies like TXU. My bills used to average about 200.00 monthly with TXU and now for a little over a year with Just Energy we have had 100.00 average bills now!!!! Thank yo Just Energy and also everytime I talk to any customer service agent they are in USA NOT OUTSOURCED like TXU ot Direct Energy who is a subsidiary of Centrica a Brittish company. My money stays here in USA where I live and I LOVE JUST ENERGY for their GREAT PRICES and GREAT CUSTOMER SERVICE!!!!!!!

Great Company

I contacted this provider to obtain information on enrolling a new service and the customer service experience was wonderful. The agent Ivan or Isaac assisted me so well, and although they did not have the most competitive rates i knew i was making the right choice with this provider. I would definitely recommend this provider to all businesses.

Just Energy has the most beneficial electricity program that can be offered for commercial or residential. The longer the protection, the better in the long run for my accounts and my budget. Who wouldn't want to lock in the price of anything for 5 years? The cost of everything goes up constantly, but not my electric bills! :)

I've had a great experience in signing with Just energy. They are the largest green energy provider in north America. They can't please everybody but needless to say they have A- with the better business bearau. I completely reccomend Just Energy because I don't have to keep renewing my contract every one or two years. They also have all inclusive rates no charge on supply and delivery on my contract. Get Just Energy.

I was always very skeptical about choosing a supply company, and read a lot of bad reviews, but I still decided to give it a try. Now that I have been a Just Energy customer for well over 2 years I have to say it was the best decision I ever made for myself. Now that I understand how this program works and all of the terms, I'm able to see that a majority of these bad reviews are from people whom are confusing Just Energy for different supply programs. The terms are simple and easy to understand and my rep was very professional and polite. I did take advantage of the option to lock my gas and electric rates a few months back and now my energy cost are so much lower than the utility, and my cost won't change for the rest of my term. This company is so awesome and honest. I have recommended it to all of my friends and family. I really hope people get their facts straight before posting complaints about this company cause it is making them seem oh so silly.

I switched to just energy from TXU when a door to door sales rep came to my door and explained how my price will not change for the next 5yrs and that it would be one charge only!!! When I got my bill it was exactly that! I'm too busy to be worried about what company to switch to and with this company I don't have to worry about it at all. LOVE IT!

I had no problems with just energy. I think the key to this is to pay your bill on time. My reason for switching was due to price. I am of the opinion that no electrical provider has better electricity than the other, therefore my biggest concerns are pricing and service. A lot of problems can be alleviated by reading your EFL and asking questions about things that you do not understand. During my contract I found their reps. to be courteous and friendly.

The key to getting with any company is doing your research, Just energy is one of the largest companies out . Regardless of ppls complaints in which every large company will have, they service over 5 million customers. Their a green company and also publicly traded so for everyone who gets on here trying to hop on the "Company Bashing Bandwagon" , stop the pointless complaining and get informed. Great company as far as I'm concerned

A just energy sales men came to my door explaining to me that my rate was eligible to go down and that I was paying a separate delivery charge to centerpoint. So when I realized reliant was charging me 18 cents I automatically was down to switch...then I went online and looked at the reviews and almost shitted on myself. I was so scared I had been ripped off and scammed. Anyway I planned to cancel but ended up forgetting and got my first bill a little over a month later and man was I surprised! I saved almost $100!!! What I will say is the rep was very honest with me. She told me that there were cancellation fees but IF I call the 1888 number on the top of my contract they would be waived. You have to call for them to be waived. I've been having them for 6 months now and as a previous loyal reliant customer I must say I don't regret switching. I've also heard they have a new program

This Energy company is Awesome I want personally thank Chasity For getting me the Best service possible She is such A sweet heart And She Explained everything so wonderfully She is the best Customer service Rep I ever spoke too.God Bless

A okay just had problems with redemptionreward points

I had my first door to door with keisha a couple of months ago.She had an accent and I found out she was from New York. Don't usually talk to anyone who knocks on my door. I was hesitant on giving her my bill, but she was more helpful than anything. She broke down my bill for me showed me my true rate and then explained to me what just energy offers. I have seen the bad reviews from the past and told her I didn't know. She understood didn't push it. I finally said let me sign up cause I felt this really can help me from what she showed me. Everything she told me was true, she was straightforward, very confident, patient and she wasn't trying to push me to get it. Sounds like they just need more door door people with her smile and honesty. I am happy with my bill and will remain a customer. If I had any problems she also informed me to contact her directly so that she is aware and can address the situation as soon a possible. Just Energy does have good people working for them!

Pleasant experience

First of all my electric bill has been about 15% less overall than my previous electric company's bill. Secondly, I was recently laid off from work and have had a lot of problems making ends meet. Just energy has actually cancelled late fees and given me all the extensions I needed during these hard times. Also their rewards for customer loyalty aren't half bad. I highly recommend them.

So far it's fine

They've gone above and beyond with customer care. I appreciated not feeling judged or shamed after my family had no other choice than to file a chapter 13. They didn't require a deposit and wasn't forced into contact. That was 5 years ago and I'm a proud and loyal customer for as long as they're in business!

Great

There was a difference in the rate that I agreed to originally. I called them and they reviewed my initial request and gave me the original rate.
They have a very friendly app to review your useage.

No billing issues, I like getting weekly usage information, and no surprises on my bill

I've been very pleased with Just Energy so far. I hope this experience continues for the two years I'm with them

Rep at Sams club signed me up for the free nights and my rate stays between.07 and .09 after oncor is included

Great experience

Service consistent as are plans/perks within the plan. Ive received over $200 in perks after 1 year of service

I love to see my bill is no longer over $450.00. Most of all I appreciate that you monitor our Electricity and sending me update on weekly usage.

Really helpful customer service and affordable bill. Roughly stays between 50-70 for my 3 bd house on the Nights Free Plan

We signed up in Sams club and their customer service and prices were perfect. Their representatives will walk you through it all, no hassle. First bill is looking good! Thank you!!

I joined at sams club last month for the nights free promotion and it was a very easy process which was great. I was hoping for a cheaper bill and thats what I got. My bill went down $70 compared to the $140 I was paying with reliant. Thank you for this promotion to us Sams club members!

I was approached at Sams club by Just Energy representatives a couple months ago and I was a bit scared at first because I had been with TXU for 5 years. However, I learned I was actually paying too much when the representative compared my bill to how much I would be paying with them. My bill has been under $100 so far and I am really content with Just Energy. No more centerpoint fees! Thank you.

Best experience with Just Energy inside of Sams Club they saved me so much money every month never changing because they have a all inclusive rate no surprising delivery charges

My previous company was charging me $150 monthly for a 2 bedroom apt then I found Just Energy and my mo bills are less than $50. I get notifications about my usage broken down by day so I know where I might be able to save. I love this company.

I signed up to Sams Club and its crazy to see all these reviews because I for my gift cards and I see no difference on mt bill! The people at the sams club were super sweet as well!

I was told that the bill will be cheaper, but when I saw a bill today. It's higher than what I got charged from another electric company. My electric bill never goes up over $100 my usually charge around $80, but my current bill with Just Energy is $115. The sales rep told me that it will go down. Instead of going down, it goes up. That's not a good point of changing the company

A man pitched me in sams club and I signed up to get my energy supply from Just Energy, he was super nice and was very knowledgeable, and it saved me on my bill while giving me gift cards! I would get a membership to Sams just for the electric!

I signed up for the free nights and weekends because my son grandson and daughter-in-law moved in with me and I needed a cheaper energy plan so I thought I was getting a good deal with a free nights and weekends I didn't. my build jumped higher and they're not here now and my bill is still high

I was mistakenly billed for service I did not ask for. Thank you lily!

I have been adjusted any of your customer for five years the last two years Ive had three nights and Im signing a new contract for two more years of free nights

I was approached by a young lady in a Sams Club. I was hesitant to switch after having been with Gexa for over 6 years. My bill got cut down by over a third and now in the peak of summertime, my bill is $103 for a 4 bedroom with the free nights plan versus last summer I was paying over $400. I LOVE JUST ENERGY!

I have enjoyed 8 cents a killowatt for 12 months. My contract is up in a few days and now their cheapest killowatt per hour is 11 cents. So I'm shopping around.

I've had a great experience in signing with Just energy. They are the largest green energy provider in north America. They can't please everybody but needless to say they have A- with the better business bearau. I completely reccomend Just Energy because I don't have to keep renewing my contract every one or two years. They also have all inclusive rates no charge on supply and delivery on my contract. Get Just Energy.

A okay just had problems with redemptionreward points

Just Energy , i would say for 12 months luved up to its obligation.

Now as we enter our 13 month

Just energy wants to Bill Us almonth 300 for 1000k or so .

We will either work this out tomorrow or i will report them to the Texas Public Utility Board for fraud & not pay a red cent as they try to hijack my pocket book..

Un professional, fraud,
Broken Trust with Just

I did not have a problem with my gas when I had an account. The apartment I was living in had a fire so I had to cancel my service. I was suppose to get my deposit back but for about 2 months they have been telling lie after lie about my deposit the Reps wont let me speak to a supervisor. It's not a lot of money but like they want the monies for their services I want my deposit back. I Rep told me 3 weeks when the 3 weeks came i called back now they tell me it was applied to my account what account? Another told me they sent it to the bank.what bank.i never gave them any bank info. Why is it so hard to get my monies or even get the truth from this company. Hopefully someone will get in touch with me about this matter

Poor contract handling

So For the last month I have been dealing with just energy and direct energy. I canceled with direct energy for other reasons and continued with Just Energy. My power recently got cut off today due to someones negligence. I signed up for both electricity and gas and apparently have only been getting billed for gas? So I am now on a timer for the next couple days. I am not impressed! I love Just Energy and I want to stay but what happened ??! I am super disappointed.

I signed up to Sams Club and its crazy to see all these reviews because I for my gift cards and I see no difference on mt bill! The people at the sams club were super sweet as well!

I signed up for the free nights and weekends because my son grandson and daughter-in-law moved in with me and I needed a cheaper energy plan so I thought I was getting a good deal with a free nights and weekends I didn't. my build jumped higher and they're not here now and my bill is still high

Tried to call cust service....No one answers the phone. Left a message for a call back and got a salesman. Just an endless loop of machine generated prompts...

Just try calling 1-866-5878674. It's a joke. Long delays I between selections. You'll get disconnected for no reason. No call back when you leave your call back number Ect. Plus i am reporting them to the PUC for charging way more than stated on the facts sheet. Just switched to stream energy. Forget about the 2 $75.00 gift cards for the 2 accounts I had.

Month 1 your bill be $70... Month 5 your bill will be $250... they increase in increments every month. I tested them by leaving out of town or 21 days... with all lights and ac off... and my bill was even higher than when i was there the full month... They will play games with your meter read and hustle you out your money .

I've been with Just Energy a little over a year. Not once have I had a good customer service experience. Workers speak as if they are in a rush to get off the phone with you and don't take time to explain answers. One example is when I was renewing my contract. I spoke with an individual who was extremely hurried to get me off the phone and failed to answer most of my questions about billing/rates. Their rates are not terrible, but I won't continue to give my money to a company where workers don't feel the need to be polite when answering calls.

I was actually trying to reach Reliant energy when I was searching for an energy company to use when I moved into my apartment but somehow the number I called routed me to Just Energy. The gentleman I talked was very polite and positive as we discussed how Just Energy was actually better on price because they do not use a pass through charge like everyone else does and that there was no contract cancellation fees like everyone etc.. etc...
So I complied with signing up with Just Energy, moved into my apartment and have never had a problem with my energy, until my bill came. I have a 644 sqft apartment that I am at barley 4 hours a day minus 8 hours of sleep (but everything is as it is as if I'm gone when I am asleep). Long story short, the only thing running during the day is my AC set at 80 and my refrigerator. Now here comes the downfall, with just my fridge and ac running, and 3 hours of tv a day apparently I'm using 758kwh at .095 cents, no way, so I check my bill, well on my bill I have a PASS THROUGH charge which I was told they do not do, first lie, secondly I'm thinking to my self theres no way and I'm just gonna change companies since there is no cancellation fee, wrong, second lie, $75 dollars to cancel.
In conclusion, I think Just Energy may be a large company but there core basis of business is designed like a car dealership where as it uses flashy shiny phrases to lure you in and then lie and steal your money like a bunch of crooks. Would not recommend.

For some months I havent been able to use the online pay service. It use to work fine. What's up?

Just energy disappointed me at the beginning when I signed on for a new account. I signed on for one year, but when I received my first bill it listed my contract for three years. I called and disputed this contract but they advised that their records reflected a 3 year account, Since the rate was reasonable, I did not pursue a prolonged complaint process. On November 18, 2017, I received a notice that my plan will expire on 1/2/2018. "NO TERMINATION FEE SHALL APPLY IF YOU TERMINATE YOUR CONTRACT 14 DAYS PRIOR TO 1/2/2018. AND IF YOU CALL US AT 1.877.240.3931 YOU CAN CANCEL AT ANY TIME WITHOUT A TERMINATION FEE.
I contacted a Just energy rep to advise that I was changing to another provider and wanted to notify Just that I was changing and inquired about the termination fee. The rep said no problem, there's never a termination fee. But When I received my final bill, there is a $175 exit fee - which to me is the same as a termination fee. This is really deceptive and misleading to the customer. I plan to pursue this deceptive practice with the Public Utility /commission and Texas Attorney General Office. Even though I will pay this disputed exit fee, I am now very distrustful of just Energy and will not recommend Just Energy to my friends or family.

If you want to speek to coustmer service you better set aside at least 12 hours.

I've been a customer for 5 years pay my bills on time and never had any problems until the last couple of months. Customer service fail to follow through on the contract that I needed to place after mine expired. They said they call me they never did and they never left a message and called me a liar as to a new contract in new rates. I've called several times they have gouged me on my last bill because I didn't have a contract and they charge me $0.16 per kilowatt which I find very disgusting. All my other bills were at 12 and 13 cents per kilowatt I will never do business with anybody that treats me like you have treated me again. I called and requested a rewrite change on my last bill because I do live on Social Security and I can't pay the whole bill if that gouging rate. I have never been so insulted in my life do not ever do business with these people they told me no unless I sign a new contract at an outrageous and they have no good plans available I've already been offered a better plan with $100 signing bonus. Never been so disgusted my life with an electrical provider don't ever use these people and don't believe all the good comments

I did not have a problem with my gas when I had an account. The apartment I was living in had a fire so I had to cancel my service. I was suppose to get my deposit back but for about 2 months they have been telling lie after lie about my deposit the Reps wont let me speak to a supervisor. It's not a lot of money but like they want the monies for their services I want my deposit back. I Rep told me 3 weeks when the 3 weeks came i called back now they tell me it was applied to my account what account? Another told me they sent it to the bank.what bank.i never gave them any bank info. Why is it so hard to get my monies or even get the truth from this company. Hopefully someone will get in touch with me about this matter

We are moving and I added my new address to the existing plan with Just Energy and wanted to EXTEND the power for my current house until we can sell it, but after I added my 2nd house the killed my portal access. Not that I forgot my password I mean my email is NOT IN THEIR SYSTEM!!!!!!! What stupid group of idiots do that? So when I call, I cannot get a sole to answer the damn phone. I was on hold for over an hour yesterday WAITING! Then I was prompted to have someone call me back... I got a call from the state of Washington from a Hudson Electric and when I explained my problem they were going to transfer me and I was dropped... yep they dropped my call. Someone from this POS company had better answer the flipping phone or write me back ASAP or I will process with my report to the Utilities Commission about this horrible service. BTW I rate their Customer Service as a 0 but this stupid system requires an answer.

Just energy was fine overall. I am retired and hence have a monthly budget. I somehow missed a payment and couldn't have been more than 3 weeks behind. When they called me I told them I would pay it within a couple of weeks. I was told that if it wasn't paid now, they would cut my power off during 108 degree days. Only time I was ever late, I couldn't believe they would even threaten to leave a senior without power in July.

Sorry but extremely disappointed in your customer service. I will be posting your poor responses to social media and anywhere else I can
After many calls today, I finally got through. Your system was literally dropping me with no voice mail or messages. When I got through, your rep was very friendly and helpful, but gave me some interesting information.
NO REQUEST to process my credit balance was ever submitted by JUST NRG, after two months. How long would you have left that balance outstanding if I didnt call?
Even though you are quite eager to receive customer funds to pay for bills, apparently you are incapable of processing a refund/credit balance. Instead, JUST NRG prefers to take an excessive amount of time (6-8 WEEKS? Seriously?) to create a paper cheque and mail it out.
Are you aware that you then are paying for the paper cheque forms, and for postage? And this is supposed to be more effective HOW?
And the reason for the delay must either be due to poor or inefficient process policies or for underhanded marketing.
Either way, it does not look good to the quality of the management of JUST NRG. Obviously your shareholders come first before your customers. A good marketing person will tell you that if you upset ONE customer, they tell two others, and they tell two others, and so on.
Good luck, and thank you for your previous business.
Regards,

I was hospitalized for a month. During this time my family moved my belongings out my apartment. My bill was not paid while I was hospitalized. On the day after being released, I paid my bill in full. Later that day, I received a text about my account. Upon calling the number, the agent was rude about the questions I asked. I also asked about my Just Energy Peak Points, that I accumulated doing paying my bill on time and I thought I was a valued customer. Have about 9,500 points which I can covert to a gift cards. I feel disrespected by this company, because I had illness, and needed to hospitalized, I been denied of points, I earned. And the by the way, I was in the V.A. Hospital.
Thanks for a terrible
experience......

Okay, well, you JUST LOST A CUSTOMER. Thanks for showing your TRUE colors in this time when you could have been much more supportive.

Apparently, your last communication that said, "We are working with your utility company to get actual usage for these days, which means the actual usage would be zero during the times your power was out. If applicable, you will see adjustments in the coming days," was just trying to placate a customer. And even though you claim that the price per kwh did not increase with the exorbitant rates of ERCOT, you figured out a way to make up that money. Very creative.

I STILL DID NOT HAVE ELECTRICITY for 3 days in which YOU claim I used about 277 kWh of electricity. So GOOD JOB.

You know, I wasn't asking for the whole bill to be reassessed and CORRECTED. Just the days that I KNOW I had no electricity usage. Shame on you. I understand everything you said about increased usage during colder weather. That all makes sense. What makes NO SENSE is that you can't even admit the estimation, or worse, the falsification of the energy usage during the days when there was no power. How ludicrous!
I realize YOU hold all the leverage: if I don't pay the falsified bill, you will suspend my service and report it to the credit bureaus.
But I can do some things.
I will be very aggressive in letting everyone I know that this company falsifies meter readings and is REALLY NOT THAT INTERESTED in customer service.
I will contact Sam's Club home office to let them know my dissatisfaction with this company that they supported. Hopefully, they will see you for what you are.
I will also post reviews EVERYWHERE possible to alert others about your refusal to even admit that you do what you do.

I've been with Just Energy for a while now, never had an issue... then one day their energy perks program is gone and all those points I earned, gone! WTF

Your staff harasses customers. Some of them is unprofessional. The payment plan is trash. Been with Just Energy for years. They have made horrible changes. As soon as my contract is up I am gone.

I had Just Energy for several years. They emailed my monthly total due, and paying was no trouble. When my contract ended, they made me feel my business was unwanted. They called me so many times! Daily, and sometimes multiple times a day, to remind me that my rates were going up, and that my contract was ending. Someone from California said that my rate was good, but of course, all my Texan friends laughed. I am now looking for a new company, one that hires Americans and that appreciates my business.

I e only had them for a five months but my first bill was good then the next was double and the next triple and it just keeps getting higher, I was shown bills and I signed up for .08 kw and told that a family of two never used more than 1000 kw a month but being charged as if it's a family of 10, good thing we're military and will be leaving soon.

The service here is very very bad. The service representatives all seem to have comprehension issues and so its so frustrating to call in to resolve any issue or even ask a simple question. I dread it. I dread it so much I will be changing service providers. Rates are not super great. Just average.

I started today out by chatting with Anita who couldnt understand what I was typing and directed me to sign in to my account, where I clicked on chat again and viola...ANITA. I then attempt to ask questions thinking ok I am logged in, verified this should be easy peasy...nope. I was redirected to an agent who wasnt helpful at all either barely allowed any time to ask a question before closing out the conversation. So I decided to call in...bad move. K spoke with Paul first who was so rude no empathy hugging and puffing like he was annoyed by me when he asked me for my account # and I said oh ok hold on let me get it but it was ok for him to ask me for my name that I had given him at the beginning of the call. Paul proceeded to assist. I let Paul know I have been out of work since 7/30, due 3 of my younger kids getting Covid then I did myself. I returned to work today and also received a disconnect notice with today date over the weekend. I let him know I am not able to pay anything
today, need to know my options. Paul
proceeded to answer, without even acknowledging the fact that k had Covid no empathy anything. He let me know I could pay $156 and some change within 24 hrs of today and remaining amount within 10
Days. He stated my disconnect date was actually today so it needs to be paid today or my services will be disconnected tomorrow. I let him know thats not possible tried to let him know I understand the payment arrangement great can I get a couple more days on the disconnect date or protection on my account at least until 8/25 which I can pay then he of course says no and tells me to call 2-1-1. I couldnt believe this so I request a supervisor. He transfers me to Jabeed who is apart of the escalation que. Jabeed comes on the phone guns a blazing. I ask him for his name and he tells me I need to listen to him cause he is going to tell me what to do. I am instantly offended. He begins to huff and puff annoyed and ready to react to my request instead of respond based on what he heard from Paul. His introduction to our convo set the tone for the call. He told me I need to pay half today and the remaining amount in 10 days. I let him know I cant pay until 8/27, 4 more days I need my account to be protected until that date and then I can pay the remaining half the following Friday on 9/3. He refused to work with me and advised me to call 211 and maybe they can help me even though my electricity will be disconnected tomorrow, 2 of your representatives gave me this an option. Even so kindly told me there were no disconnect notices sent out in February what does that have to do with today?? I paid on time then. I had already confirmed he was apart of an escalation team not a supervisor AP k then requested a supervisor and he refused. Gave the standard reply for your company, his words not mine. I cant speak with anyone above him cause he has to email someone and they call me back within 24-28 hrs. I explained to him several times how would that help me if I have a disconnect notice for today? I would not hang up until I spoke with someone. He continued to be rude then he just went silent for about 15 minutes no hold music hoping I would hang up. I said hello no response then I let him know if he placed me on hold he should have actually placed me on hold so I could hear the music. He begins to say he didnt put me on hold but couldnt explain why he went silent he was not reaching out to a supervisor at the time. I explained to Jabeed several times that I only needed time to pay until 8/25 I could pay half of the balance and remaining amount by 9/3. He insisted I could not pay by then. I mentioned the notice I have shows 8/24. At this point is when I realized Jabeed had not actually reviews my account, as he stated hold on let me review your account to see the disconnect date. This was an hour into the call. He only provided me with information given by Paul. They were set to show me, and they did. AN ENTIRE HOUR BEFORE HE REVIEWED MY ACCOUNT. He apologized for this and at this point he FINALLY began to message his supervisor in an attempt to resolve this issue. His supervisor which is a she refused to speak with me and he refused to give me her name. In order to at least protect my account until 11:59pm on 8/24 as Jabeed mentioned, I agreed to the arrangement he offered to pay 25% of the past due amount. When he was setting this arrangement up at that moment he realized that I did have until 8/25 at 11:59pm to pay not 8/24 at 11:59pm. We went through all this for it to be as I requested. He so rudely told me, you didnt say 8/25. I reminded me of how many times I mentioned that date but he didnt hear me cause he refused to help me. We set the arrangement up and I am still unsure if it is correct since my confidence in Jabeed in this company is so low. This representative, Paul, and the supervisor that assisted treated me so unfairly just to be right and bottom line cruel. They didnt listen they saw my name heard my voice and instantly made the decision to not help me. I cant help but wonder if they saw the name Karen, would they have given better assistance. Is this how your company trains to treat your customers? Especially during times such as these?? He was so belittling and disrespectful when all I need was for my account to be protected from disconnection until 8/26 instead o8/24 cause I could make the half payment on 8/25 at this point to appease this company. I refused to go to 2-1-1. Thats for customers who truly need assistance, I can pay. I just fell on hard times. I have referred 6 of my family members to this company and my daughter is enrolling in September and I am up for renewal. I would like for an AVP or above to call me back ASAP. Not a team lead, supervisor, or anything of that nature. The supervisors name couldnt be given but they even refused to allow me until 8/25 to pay. 1 hour and 30 minutes later I got the results I needed...I hope. Instead of paying 25% as he offered I am paying 50% of the last due amount on 8/25 and remaining amount on 9/3. I have never been so disrespected when I was with Stream and when this contract is up that is who I am returning to.

It is egregious and greedy to send out and charge a $20 Notice of Disconnect three days after the due date on a residential account. The late fee charged is reasonable and appropriate in that timeframe. But the $20 Notice of Disconnect three days after the due date is a greedy and a desperate over reach.
Since Just Energy ( the owner of Amigo, Hudson, Tara and others) is trying to bounce back from its bankruptcy you would think the best approach would be to attract and retain customers, not shake them down for a one time fee and risk the customer getting upset and leaving Just Energy, and letting everyone they know not to use them.
I also feel it is dishonest and sneaky that the portal had the "Pay" amount to include the $20 fee but no where on the site did I see an itemized charge for $20 DN - I discovered it by calling Just and questioning the charge. It is likely an intended tactic so that the unsuspecting customer doesn't realize what they are charged and will likely get hit with a similar charge in the future.

Very bad service, yes they call you back and transfer you from one person to another and at the end they cannot resolve the issue. How difficult can it be for you to make me access my account online?????

Moved out of the area and received an email saying no termination fee would be assessed... There was and it took multiple calls in which over half the time the foreign call center reps just hung up. This went on for almost 3 months ended up disputing thru my credit card. Then they tried to send it to a 3rd party collections

I have been a loyal customer of Just Energy for several years. At the start their rates were reasonable and their customer service was decent. However since 2020/2021 my bill as nearly tripled for the same plan/rate I have had. Without changing anything at home, my thermostat is set to 80 until 9 pm at night. And resets at 80 starting at 8:00 am. I am on the free nights plan and my bill was $400 for a little over 1,000 sq. Ft. Home. On average my bill is around $150 during hotter months. I attempted to speak with customer service and their response was due to the current market climate and sent a list on what I can do: weather stripping windows and etc. I will be looking to change and go else where for my energy provider.

I have been with this company for years! It was great at 1st. I have a rental home that I needed to complete work at for a couple months. I called to connect service as I have service at my primary residence. I was given my same terms I have on my current account. I had issues immediately. I started getting calls and bills in spanish right away. I tried to get that fixed and was told they could not change it. I was told all I had to do was call to cancel and there would be no fees. I was told there was nothing else I had to do. I paid my bills while I was doing work. I completed the work and the service was cancelled. I was charged a $175 cancellation fee. I have had to call several times trying to get this fixed and I keep getting the run around. I have talked to 2 escalation managers and been given conflicting info. The 1st one (Angel)said he fixed my issues and the fee would come off in about 6 days. It didnt. I called and talked to another one (Murali) who was so rude and not helpful or understanding at all. He actually laughed at one point. I told him many times I did not wish to speak to him anymore and wanted to talk to his boss. He denied me this for quite a while before our call ended somehow at 56 mins! He called back minutes later and said he would put in request for me to talk to his boss and the boss would call me within 48 hrs. It never happend. I since sent a detailed email to customer service addressing all this and never got a response. I have finally filed a complaint with BBB (Better Business Bureau) for 1st time ever in my life in hopes they help resolve this. I have spent hours trying to get this fixed. I want to pay my actual bill. They claim they have calls recorded yet they dont go back and listen. I was told by Murali that Angel did not put anything in the notes and implied I was not telling the truth without actually saying it. Murali was SO RUDE! I just sent another email to another customer service link I found in further hopes this wont get reported to my credit before resolution as I pay my bills. Avoid this company, it has gone to the wayside since the new owner took over it appears

I called the see about when my plan expires before I renew and to of course shop around for best prices elsewhere it need be.. one rep.told me I had until the end of August so when I called back a week later only for them to tell me it was renewed by my husband in early June which he says he didn't authorize it especially for 5years?! that's absurd.
Im upset with some rude customer service reps. I've gotten over the past year . There's always an issue. Payment arrangements they are good yet again the rude customer reps.. after this I will never use Just Energy!

I called the date we were out of the home and this was the following month after. Paid bill for that month which should have been nothing since we were already out of house. Gave them our forwarding address. 4 months letter we received a bill from collections agency. The company made no attempted to even contact us. Just for this reason,. I will never use them again.

I would never recommend this company. When I didn't renew with them and switched to a new provider, they billed me for days the new company billed me. $157 for 3 days of electricity.

I pray they go out of business so that I can get out of this contract. They held my bill in June and July 2009, a couple of the hottest months in Texas and I have to pay a total of $1500 in electrictiy bills. PUCTX writes to ask them for a deferred billing plan but I will be charged late fees because they held my bills!Also, they are now one of the more expensive providers. PUCTX as usual is very unhelpful and is not about consumer protection. I pray JustEnergy/USEnergy goes out of business so I can choose a provider at a better rate. Of course, with them charging nearly 8 cents more per kwh, they can afford to stay in business longer than most.

Signed on with US Energy Savings, with a fixed rate, and the first bill was wonderful, much lower than my previous provider. The next bill wasn't recognized, because it now said Just Energy, so I put it in my junk mail pile. When my lights were disconnected, I learned that Just Energy WAS my electric provider. I saw bills that increased monthly from $300 to $400 to $500 to $600, and cancelled. My final bill with the cancellation is now over $1200--over $800 of that is the cancellation fee. I am a single woman on partial hours and I just feel ROBBED by Just Energy.

I have been with this company for over 4 years and finally will change providers. They continously cash my electronic payments then state I didn't pay my bill. I then forward the 3 month history of them actually cashing my cheques and then they change my account status to current. Every month the check is cashed early from my bank and they send me a dissconnect notice every other month. One time they send a bill for over $13,500.00 for usage... My bill averages $250.00/month. It took multiple calls to get them to reverse the charge and correct the bill. They have terrible billing and customer service. This is the first time I have ever actually rated a company but my experience has been so bad for so long I hope a potential future customer can learn from my experience. I will also be forwarding a written complaint to the State energy board. I have never been late on a payment in 4 years but they have disconnected me once due to their own internal accounting issues.

Monthly Customer Charge $4.95
Gross Receipts Tax Reimbursement $2.04
PUC Assessment $0.17
Applicable Taxes $1.82
$0.137/kwh
Never go down, always over $100 in the Winter and
$300 in the summer, even when you don't use it
much!!

I always pay my bill ahead of time, have proof that they have received and cashed my check days before the bill is due and have received at least 3 cutoff notices. When I call I am put on hold, once for over an hour, then they tell me to pay my bill sooner! I have asked for someone to return my calls to no avail, customer service reps do not care and say "oh well". I would stay away from these folks, they just don't get it.

We used them in texas for 3 years. I moved to Ohio. When we signed the contract the person who came on the door said when you move the contact terminates and there is no termination fee. When we moved and sold our house and cancelled the service, they sent me a bill with $310 for contract cancellation fee. I called the CS and told them about the move, she asked me to send the doc proving the move and assured everything will be settled. I got call another day for the same reason, I explained the person on the phone, he said that you will get a final bill with $0 balance and gave me the confirmation #. Even afetr this they kept calling me everyday (automated calls ask you to press #1 and put u on hold for 3mins to talk to real person). These people were very rude and kept asking for $310 even if i explained that the account is settled. I don't know what to do as they are complete liers.
Don't ever even consider their service. They knock your door give you the best rate which is only good for 6months. Don't sign anything just by bilieveing the person who knocked on your door or on the phone.

I signed up with them ON an average plan, not switching plans but signed up on an average plan.. It's been how many months now? And in the middle of july where the AVERAGE bill this time if year would be nice.
Never trust "friends" who drag you into trying things. Never should have changed. Going to now, they can eat that $300 bill

I signed up with Just Energy from The Power to Choose website. They were supposed to turn on my electricity on July 13th, but did not. Only July 16th-I still had no service and they would not expedite my installation request and said July 19th was the earliest they could get it set up. I ended up having to switch to Reliant Energy who got out the same day as I asked (July 17th). I talked to the director along with others at Just Energy and they ensured me that they cancelled my request on the 19th. Today, I got a bill in the mail from Reliant Energy for only 2 days - Just Energy never cancelled the request for the 19th and took over my service anyway (without my knowledge). Now I cannot switch back to Reliant because my account is frozen for only being activated for 2 days. DO NOT EVER SIGN UP WITH JUST ENERGY!!! It's the biggest mess that I've ever had to deal with. They make claims and will not even give you a confirmation number so there is not way to even have evidence of anything that happens. I am on the phone now waiting to talk to someone and it's already been 30 minutes and I haven't gotten through to anyone. The wait time to speak to a representative has been over 30 minutes EVERY time i've called. If you don't want to sit on hold in tears dealing with idiotic people for hours of your life - DO NOT GO WITH JUST ENERGY!!!!!!

Acct #4940912 I paid my bill for the month of July, and have been waiting to hear from a representative about giving me credit for the month of August. This happened in July when I received a call from Nic ext 78259 saying my service was scheduled to be cut off. I paid the bill again and have never heard a word from anyone. It is now August. I have received another bill in the amount of $541.84. How can I make a recommendation to anyone about this service when I am being put through this.

I moved and orginally called about Gexa energy but the lady informed me I could get cheaper energy. Which is with this crappy company. First bill was $68 with the $9.95 service charge for 4 days worth of service with 3 kwh of usage...are you kidding me? Everything has been fine for the last 4 months until this bill. A $3.50 charge for not choosing to do E-bill and a $4.95 charge for bill pay because I use the automated service and not the auto pay.
I called to ask them and the customer service idiot informed me he could help but could only keep me on the line for 5 minutes because of other customers calling in. Mind you I was on hold myself for 45 minutes waiting on someone to answer the phone. Poor customer service. I should of listened to the reviews the day after signing up and I should of cancelled my service that day. Customer beware!!!

I am sick at my stomach... My bill has been wrong for 4 months. My average billing is $360 per month and in the last 12 months I have consumed 25% less energy. They want to raise my average billing to $550 month. To get out they quoted me a $1900 cancellation fee.

SCAM

Promised cheaper then TXU. Got first bill, total cost is higher then TXU per KWH.

We got our first bill and paid it on line, they credited it to the wrong account, two weeks later they cut off our power. We tried to contact customer service, what a nightmare. We spent hours on hold only to get transferred to another line. After they finally credited our payment to our account it still took twenty four hours to get our power back on. I don't care what it cost, I'm done with these people.

They got me on 5 year program on my home. I had another house that I had month month with them, no contract. When it was sold they hit me with a $150 cancel fee.I contacted them & they said I was right not to pay it. Just got a cut off notice from them. When you call them expect a 30 minute wait every time!

Signed a one year contract to match my lease (thank God only one year). Signing up was very easy and quick, however when I started getting my bills I was being charged almost $20 a month in BS fees. $10 for paper billing, several dollars for manual payment (mailing in a check), fee's for online payments, etc... They were very rude when I called them on the fee's (and it took several calls and hours to finally get them stopped and partially refunded). After all this our rate is still more than two cents higher than most other plans. I cannot wait to get rid of this shady supplier!

They messed up our address repeatedly and we ended up getting threats to have our power cut off if we didn't pay our bill. We never received one since they messed our address up and had to call them to see what was going on. They told us their were late fees and charges added, but didn't say we had any time to pay our bill. Why should we pay for their incompetence on messing up the address!!?!

Switched immediately to another supplier. Customer service rep was demanding immediate payment or we would lost electricity.

Terrible experience all round.

These people are ridiculous and have no idea how to create customer loyalty. Outsourcing customer servive to India-BAD idea. If you are late, by ONE day, please expect to be charged a myriad of fees. If you call and spend 30 minutes on hold, they will remove a small portion of the fees as a credit on your account. Maybe anyway, or maybe they just tell you that to get you off the phone. I am stuck for another 4 and 1/2 years but will be moving the very day my contract expires.

Rates have been good, customer service very poor. Charges of $4.95 to pay your bill online or check. You have less than a two week period to pay your bill. If you are late by one day you receive a disconnect notice and TWENTY DOLLARS $20.00 IS ADDED TO YOUR BILL. fraud, fraud..............late fees in Texas cannot be more than 5%................they call this a disconnect fee............so folks, just add another $25.00 to your bill.
Beware of low prices......go online for reviews.........hidden illegal fees