Just Energy -- Profile Analysis

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Just Energy was founded in 1997 in Canada and has grown into a massive energy conglomerate that service more than 1.8 million customers in North America. They also have the distinction of being the largest competitive green energy retailer in North America.

Just Energy is part of a group of companies that offer natural gas in Ontario, Manitoba, Alberta, Quebec, British Columbia, New York, Illinois, Indiana, Michigan, Ohio, and California, and electricity in Ontario, Alberta, New York, Massachusetts and Texas.

Just Energy has also expressed plans for launching retail service in Pennsylvania, New Jersey, Connecticut, Maryland, D.C., Rhode Island, Georgia and Delaware.


Our Rating of Just Energy




All Just Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
6 Month Fixed Rate
6 month
Fixed Rate
18.49¢ / kwh
45.4% under market rate
Compared to the current National Grid (Mass Electric) rate of 33.8910¢ / kwh
$0.00 monthly recurring charge
36 Month Fixed Rate
36 month
Fixed Rate
18.69¢ / kwh
44.9% under market rate
Compared to the current National Grid (Mass Electric) rate of 33.8910¢ / kwh
$0.00 monthly recurring charge
  • Great Rate!
  • 3 years of bill stability
  • Best Value
    36 month
    Fixed Rate
    18.79¢ / kwh
    44.6% under market rate
    Compared to the current National Grid (Mass Electric) rate of 33.8910¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    19.79¢ / kwh
    41.6% under market rate
    Compared to the current National Grid (Mass Electric) rate of 33.8910¢ / kwh
    $0.00 monthly recurring charge
    24 Month Fixed Rate
    24 month
    Fixed Rate
    19.99¢ / kwh
    41.0% under market rate
    Compared to the current National Grid (Mass Electric) rate of 33.8910¢ / kwh
    $0.00 monthly recurring charge
    24 Month Fixed Rate
    24 month
    Fixed Rate
    21.49¢ / kwh
    36.6% under market rate
    Compared to the current National Grid (Mass Electric) rate of 33.8910¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    21.99¢ / kwh
    35.1% under market rate
    Compared to the current National Grid (Mass Electric) rate of 33.8910¢ / kwh
    $0.00 monthly recurring charge
    Best Clean Energy Plan
    12 month
    Fixed Rate
    23.40¢ / kwh
    31.0% under market rate
    Compared to the current National Grid (Mass Electric) rate of 33.8910¢ / kwh
    $0.00 monthly recurring charge
    6 Month Fixed Rate
    6 month
    Fixed Rate
    25.00¢ / kwh
    26.2% under market rate
    Compared to the current National Grid (Mass Electric) rate of 33.8910¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    25.39¢ / kwh
    25.1% under market rate
    Compared to the current National Grid (Mass Electric) rate of 33.8910¢ / kwh
    $0.00 monthly recurring charge
    18 Month Fixed Rate
    18 month
    Fixed Rate
    25.39¢ / kwh
    25.1% under market rate
    Compared to the current National Grid (Mass Electric) rate of 33.8910¢ / kwh
    $0.00 monthly recurring charge
    3 Month Fixed Rate
    3 month
    Fixed Rate
    31.00¢ / kwh
    8.5% under market rate
    Compared to the current National Grid (Mass Electric) rate of 33.8910¢ / kwh
    $0.00 monthly recurring charge

    Just Energy Plan Summary

    Just Energy does not currently have any plans available on MA Energy Ratings.

    We recommend plans from Constellation and NRG Home instead.

    View Just Energy Plans

    Customer Reviews of Just Energy

    Reviews Overall

    16th place
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    Most Recent Just Energy Reviews  


    Poor Customer service
    First of all I am happy with my rate and service from Just Energy. I am however not happy about the customer service end of it. My bill came due 4 days before my payday so I called to extend the due date and I end up speaking with a foreigner I could barely understand and although I've always been on time previously, she wouldn't budge and charged me with a $20 disconnect fee along with a 5% of my bill late fee. That's wrong Harold Brown from Hurst TX

    Sams Club is the place to go!
    I was approached by a young lady in a Sams Club. I was hesitant to switch after having been with Gexa for over 6 years. My bill got cut down by over a third and now in the peak of summertime, my bill is $103 for a 4 bedroom with the free nights plan versus last summer I was paying over $400. I LOVE JUST ENERGY! Ashley M. from Houston TX

    My I just energy free night Esperance
    I have been adjusted any of your customer for five years the last two years Ive had three nights and Im signing a new contract for two more years of free nights I have been adjusted any of your customer for five years the last two years Ive had three nights and Im signing a new contract for two more years of free nights from Houston TX


    4-5 Star Reviews: 49 (12%)



    Poor Customer service

    First of all I am happy with my rate and service from Just Energy. I am however not happy about the customer service end of it. My bill came due 4 days before my payday so I called to extend the due date and I end up speaking with a foreigner I could barely understand and although I've always been on time previously, she wouldn't budge and charged me with a $20 disconnect fee along with a 5% of my bill late fee. That's wrong

    Harold Brown from Texas
    September 15th, 2022

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    3-4 Star Reviews: 11 (3%)



    Double charges to credit card

    I have been with Just for over 7 years never had a problem paying my bill on the phone till June and July called the number as I have before and paid the bill and next day check my account and had been charged twice call just and was told they only show being charged 1 time after talking to people I got a lady from Houston who straight it out then paid my bill in July and was charged twice again talked with customer services and got it straightened out again yesterday I received a email stating my bank refused payment called and sent a copy of bank statements to them was told they would look it then was told it a problem with my bank called them and was informed that they refunded one of the July double charges but just energy was paid called just again was told they never double charged at all that why I sent them the statement so just waiting for some one to figure out what they are doing cause everytime I call and get a person have to tell my story over and over and get a different answer. I did ask to speak to the lady I talked to on July 12 but according to my history their was no name of the person I called I find that hard to believe

    James from Texas
    July 28th, 2022

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    2-3 Star Reviews: 31 (8%)



    Good company but unethical sales process

    I can tell you that the sales process is really pushy and based on lies. The salesperson knew in advance that I was moving out prior to the 12 months, so he assured me that it was ok as long as, the company could not service the area I was moving to. He offered me in march 2022 to pay the early cancelation fee of the other company ($149 USD) in a reimbursement format, plus no cancellation fee at the end. After the conversation, I did everything they told me and they even send an email telling me that this cancellation fee reimbursement will be charged in my last statement. I called back and customer support assured me(again) that the reimbursement will not be charged at any moment.

    After I moved (just as I told them in advance) they charged me the $149 USD, after calling back we settle 75 USD less on this fee (thanks to Amita for her support in this matter), however, I feel the responsibility to tell you that if you want to do business with them be very careful with the small letters on their sales process, dont trust anything theyre telling you unless you can have that in a formal email or somewhere. I end up paying $75 USD for being a fool and trusting the other end of the line.

    As for the electricity bill, they help me to pay a little less every month, and I didnt have any other problem with them.

    Jose B from Texas
    September 8th, 2022

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    1-2 Star Reviews: 262 (64%)