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Just Energy was founded in 1997 in Canada and has grown into a massive energy conglomerate that service more than 1.8 million customers in North America. They also have the distinction of being the largest competitive green energy retailer in North America.

Just Energy is part of a group of companies that offer natural gas in Ontario, Manitoba, Alberta, Quebec, British Columbia, New York, Illinois, Indiana, Michigan, Ohio, and California, and electricity in Ontario, Alberta, New York, Massachusetts and Texas.

Just Energy has also expressed plans for launching retail service in Pennsylvania, New Jersey, Connecticut, Maryland, D.C., Rhode Island, Georgia and Delaware.


Our Grading of Just Energy

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Just Energy Plan Summary

Just Energy does not currently have any plans available on MA Energy Ratings.

We recommend plans from Constellation and Starion Energy instead.

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Customer Reviews of Just Energy

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Most Recent Just Energy Reviews  


Great service, better options. Earn credits for you usage
Service consistent as are plans/perks within the plan. Ive received over $200 in perks after 1 year of service Kirk from Houston TX

Rating
Great experience Chanet from Lithonia GA

Love JE
Rep at Sams club signed me up for the free nights and my rate stays between.07 and .09 after oncor is included Maria Gil from Keene TX


4-5 Star Reviews: 34 (13%)



Great service, better options. Earn credits for you usage

Service consistent as are plans/perks within the plan. Ive received over $200 in perks after 1 year of service

Kirk from Texas
February 12th, 2020

Billing & Account Management
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3-4 Star Reviews: 7 (3%)



Rate Change

Poor contract handling

Richard Barringer from Pennsylvania
January 25th, 2019

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2-3 Star Reviews: 14 (5%)



Constantly POOR Customer Service

Sorry but extremely disappointed in your customer service. I will be posting your poor responses to social media and anywhere else I can
After many calls today, I finally got through. Your system was literally dropping me with no voice mail or messages. When I got through, your rep was very friendly and helpful, but gave me some interesting information.
NO REQUEST to process my credit balance was ever submitted by JUST NRG, after two months. How long would you have left that balance outstanding if I didnt call?
Even though you are quite eager to receive customer funds to pay for bills, apparently you are incapable of processing a refund/credit balance. Instead, JUST NRG prefers to take an excessive amount of time (6-8 WEEKS? Seriously?) to create a paper cheque and mail it out.
Are you aware that you then are paying for the paper cheque forms, and for postage? And this is supposed to be more effective HOW?
And the reason for the delay must either be due to poor or inefficient process policies or for underhanded marketing.
Either way, it does not look good to the quality of the management of JUST NRG. Obviously your shareholders come first before your customers. A good marketing person will tell you that if you upset ONE customer, they tell two others, and they tell two others, and so on.
Good luck, and thank you for your previous business.
Regards,

RR from
March 16th, 2020

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1-2 Star Reviews: 138 (53%)



disappointed customer

I thought I was having a good experience with this company for the last 3 years not once have I had my lights off but as soon as we are in a crisis they cut my lights off 10 days after the due date. Its not my fault Im on furlough, at least be a little more concerning instead of cutting my lights off. Thats sad I hope I can find another electric company with the same perks. Im very disappointed

Tiffanie from Texas
May 8th, 2020

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Just Energy News  


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Just Energy FAQs  


Where can I order Just Energy electricity?


Just Energy has electricity plans in Texas

Where can I order Just Energy natural gas?


Just Energy does not have any natural gas plans

What do customers think about Just Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Just Energy customer review is 2 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

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