Just Energy -- Profile Analysis

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Just Energy was founded in 1997 in Canada and has grown into a massive energy conglomerate that service more than 1.8 million customers in North America. They also have the distinction of being the largest competitive green energy retailer in North America.

Just Energy is part of a group of companies that offer natural gas in Ontario, Manitoba, Alberta, Quebec, British Columbia, New York, Illinois, Indiana, Michigan, Ohio, and California, and electricity in Ontario, Alberta, New York, Massachusetts and Texas.

Just Energy has also expressed plans for launching retail service in Pennsylvania, New Jersey, Connecticut, Maryland, D.C., Rhode Island, Georgia and Delaware.

All Just Energy Plans  


Plan Name
Company
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
6 Month Fixed Rate
6 month
Fixed Rate
11.29¢ / kwh
38.0% under market rate
Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
$0.00 monthly recurring charge
6 Month Fixed Rate
6 month
Fixed Rate
12.40¢ / kwh
31.9% under market rate
Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
$0.00 monthly recurring charge
20 Month Fixed Rate
20 month
Fixed Rate
13.99¢ / kwh
23.2% under market rate
Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
$0.00 monthly recurring charge
36 Month Fixed Rate
36 month
Fixed Rate
14.29¢ / kwh
21.5% under market rate
Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
$0.00 monthly recurring charge
  • Great Rate!
  • 3 years of bill stability
  • 12 Month Fixed Rate
    12 month
    Fixed Rate
    14.49¢ / kwh
    20.4% under market rate
    Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
    $0.00 monthly recurring charge
    3 Month Fixed Rate
    3 month
    Fixed Rate
    14.60¢ / kwh
    19.8% under market rate
    Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
    $0.00 monthly recurring charge
    18 Month Fixed Rate
    18 month
    Fixed Rate
    14.69¢ / kwh
    19.3% under market rate
    Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    14.79¢ / kwh
    18.8% under market rate
    Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
    $0.00 monthly recurring charge
    24 Month Fixed Rate
    24 month
    Fixed Rate
    14.79¢ / kwh
    18.8% under market rate
    Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    14.80¢ / kwh
    18.7% under market rate
    Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
    $0.00 monthly recurring charge
    36 Month Fixed Rate
    36 month
    Fixed Rate
    14.89¢ / kwh
    18.2% under market rate
    Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    15.19¢ / kwh
    16.6% under market rate
    Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    15.29¢ / kwh
    16.0% under market rate
    Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    15.39¢ / kwh
    15.5% under market rate
    Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
    $0.00 monthly recurring charge
    24 Month Fixed Rate
    24 month
    Fixed Rate
    15.49¢ / kwh
    15.0% under market rate
    Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    15.60¢ / kwh
    14.3% under market rate
    Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    15.70¢ / kwh
    13.8% under market rate
    Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
    $0.00 monthly recurring charge
    12 Month Fixed Rate
    12 month
    Fixed Rate
    16.49¢ / kwh
    9.5% under market rate
    Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
    $0.00 monthly recurring charge
    24 Month Fixed Rate
    24 month
    Fixed Rate
    16.49¢ / kwh
    9.5% under market rate
    Compared to the current National Grid (Mass Electric) rate of 18.2130¢ / kwh
    $0.00 monthly recurring charge

    Just Energy Plan Summary

    Just Energy does not currently have any plans available on MA Energy Ratings.

    We recommend plans from Constellation and NRG Home instead.

    View Just Energy Plans

    Customer Reviews of Just Energy

    Reviews Overall

    19th place
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    Read Reviews

    Most Recent Just Energy Reviews  


    Good competitive pricing
    So far very happy and no problems with billing. Good pricing. Easy to switch over. Happy cat from Mesquite TX

    Stay away from Just Energy
    This is one of the worst electric providers i have signed up with. The rates were high when I signed up but as the rates were going down, I called them several times to see if they can move me to a cheaper plan which they were offering to their new customers. Zero help from their customer service. They keep saying that you can switch anytime but all their plans are expensive and want to lock you into a 60 month plan. I have never paid so much for electricity in the last 3 years together what I have paid in the last 4 months with Just Energy. I finally switched to another provider even if I have to pay the termination fee of $175. It will still work out better for me in the long run. You have been warned. George from Coppell TX

    Poor Customer service
    First of all I am happy with my rate and service from Just Energy. I am however not happy about the customer service end of it. My bill came due 4 days before my payday so I called to extend the due date and I end up speaking with a foreigner I could barely understand and although I've always been on time previously, she wouldn't budge and charged me with a $20 disconnect fee along with a 5% of my bill late fee. That's wrong Harold Brown from Hurst TX


    4-5 Star Reviews: 51 (11%)



    Good competitive pricing

    So far very happy and no problems with billing. Good pricing. Easy to switch over.

    Happy cat from 75149, Texas
    May 25th, 2023

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    3-4 Star Reviews: 11 (2%)



    Double charges to credit card

    I have been with Just for over 7 years never had a problem paying my bill on the phone till June and July called the number as I have before and paid the bill and next day check my account and had been charged twice call just and was told they only show being charged 1 time after talking to people I got a lady from Houston who straight it out then paid my bill in July and was charged twice again talked with customer services and got it straightened out again yesterday I received a email stating my bank refused payment called and sent a copy of bank statements to them was told they would look it then was told it a problem with my bank called them and was informed that they refunded one of the July double charges but just energy was paid called just again was told they never double charged at all that why I sent them the statement so just waiting for some one to figure out what they are doing cause everytime I call and get a person have to tell my story over and over and get a different answer. I did ask to speak to the lady I talked to on July 12 but according to my history their was no name of the person I called I find that hard to believe

    James from 79706, Texas
    July 28th, 2022

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    2-3 Star Reviews: 32 (7%)



    Did I make the right choice?

    After reading all these reviews Im thinking of maybe canceling my enrollment! Maybe I should have done some research first, maybe?

    Concerned-E from 78550, Texas
    May 26th, 2023

    Billing & Account Management
    Customer Service
    Order Experience
    Pricing, Plans, & Promotions
    How likely are you to recommend?

    1-2 Star Reviews: 311 (67%)