Town Square Energy Resources
Town Square Energy provides energy options to the residential and small commercial utility customers in 8 states and more than 30 utility markets. Their stated goal is to "provide electric rates as an alternative to our customer's utility and also utilize value-adding options, content, and communications to further educate our markets on the benefit of energy choice".
Their home office is located in Chandler, AZ.
Town Square Energy services Connecticut, Pennsylvania, New Jersey, Massachusetts, Rhode Island, Maryland, and Ohio.
All Town Square Energy Plans
Customer Reviews of Town Square Energy
Most Recent Town Square Energy Reviews
There customer service is wonderful. I signed on a few months ago and they lowered their rates and when I called to see if I could get the lower rate, they changed it no questions. Such better rates than National Grid... Currently sitting at $12.27/kwh compared to National Grids $33/kwh - HUGE SAVINGS. And yes, it works as I have had a couple bills come in and it reflects the correct pricing. THANK YOU for saving us money. — Lynsy from Bridgewater MA
I returned after years of not being with the company because of unxexpected 2022 life changes. Prior to speaking to Anisia Garcia I spoke with other representatives who put me on hold for like an hour who were rude and condescending to the point where I requested to speak to a Supervisor and they wouldn't comply even as I continued to insist on speaking to a different person.
The representative finally transferred me and I was already stressed, annoyed and inconvenienced for the time spent to rectify this issue. I was then greeted by Ms. Anisia Garcia to whom I asked respectfully if she was a Supervisor and she advised
me she was not but I explained my situation and she completely revamped my experience. Not only was she kind, professional and respectful she was unbelievably empathetic to my situation and that I why I decided to accept her guidance and expertise. She evaluated my position created and recommended solutions to benefit my family which allowed me to breathe when I was having such a difficult time with everyone else.
So I just want to thank MS.Anisia Garcia and would recommend that she get a raise increase or promotion to Trainer or Supervisor so that her abilities can be utilized to train and mold others in your company so people in the future can be able to breathe when they have no one else who understands their situation or position.
Thank you for you time
Danny — D from Bristol CT
Pleasant — Jerry from Rome GA
4-5 Star Reviews: 8 (33%)
There customer service is wonderful. I signed on a few months ago and they lowered their rates and when I called to see if I could get the lower rate, they changed it no questions. Such better rates than National Grid... Currently sitting at $12.27/kwh compared to National Grids $33/kwh - HUGE SAVINGS. And yes, it works as I have had a couple bills come in and it reflects the correct pricing. THANK YOU for saving us money.
2-3 Star Reviews: 1 (4%)
Town Square policy misleads customers with its option to choose their supplier. Up until last year, there was a 2-week window for changing to a supplier with a more competitive rate. Now I ve been told that any change of supplier must be put in place within 2-3 billing cycles of the existing contract. The catch is that most suppliers require a commitment of a 4-6 months contract and any request to switch sooner involves a $50 cancellation fee. Town Square has out its customers over a barrel with the result that they never know of a good time to switch. I have ended up sticking with the Town Square energy supply rate; no surprise that this Town Square standard rate is the highest out there. Town Square should do better than this for its customers.
1-2 Star Reviews: 16 (67%)
Beware I feel so robbed by them I cant even sleep Im writing this review at 2:39 am they are a scam rob me blind for months until I realize they found a way to attach themselves to my national grid bill now my bill has been doubled for months first $427 then $455 then $492 what a scam before them my bill was not even $100 what a big scam beware and stay away
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