Town Square Energy Customer Reviews (September 2025 Update)

Updated: September 2025

The best review categories for Town Square Energy are their plans and pricing, with an average of 4.8 stars, and their customer service, with an average of 3.3 stars.

Reviews Overall

4th

Plans & Pricing

1st

Order Experience

3rd

Customer Service

4th

Billing & Acct Mgmt

5th

Likely to Recommend

3rd

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Reviews by Star

Recent Good Review from L.D.

Beware your renewal!

I'm with others who have mentioned that if you miss your renewal - and they send ONE piece of snail mail about that (if you even get it - I didn't) - Town Square can (and WILL) charge to any rate they want. You'll then call frantically, only to find out it will take ~2 billing cycles to get you on a new plan with a reasonable rate. Town Square charged me 70% over National Grid's rates when this happened to me, costing me hundreds of dollars. There should be a cap on what they can charge, but they have carte blanche and there's nothing you can do about it. So make sure you know your renewal date, and mark your calendar ~3 full months in advance of it to choose a new plan/rate. If not for this egregious price gouging, I'd give them a great review. But my renewal experience was so awful I'd never recommend Town Square to anyone as a new customer.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— L.D. from Dunstable, MA on April 2nd, 2025

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Fabulous Rates & Service

There customer service is wonderful. I signed on a few months ago and they lowered their rates and when I called to see if I could get the lower rate, they changed it no questions. Such better rates than National Grid... Currently sitting at $12.27/kwh compared to National Grids $33/kwh - HUGE SAVINGS. And yes, it works as I have had a couple bills come in and it reflects the correct pricing. THANK YOU for saving us money.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Lynsy from Bridgewater, MA on March 6th, 2023

Most Recent 3 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Beware your renewal!

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— L.D. from Dunstable, MA on April 2nd, 2025

Be careful when it comes time to renew

I go back and forth between Town Square Energy and my grid operator (National Grid) as my electricity supplier depending on which company is offering the best rate. Town Square's $0 cancellation policy makes it possible to do this with no penalty. However, there's typically a two-month lag before any change you request takes effect. One sketchy practice of Town Square is that if you don't explicitly renew your contract when its scheduled to expire, they'll continue to supply your electricity but at a *much* higher rate. In other words, if you take no action, your monthly bill will suddenly increase by 50% or more when your low-rate Town Square contract expires. The company says they send a written notice to customers that it's time to renew (or cancel) two months prior to the contract expiration date, but I never received any such notice, and apparently other customers don't either. So it's incumbent upon the customer to keep track of his/her contract status and decide whether to renew or cancel at least two months before it expires. Otherwise, I think Town Square Energy is a good alternative electricity supplier with rates that often (but not always) beat those offered by your local grid operator.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— William Wroblicka from Northampton, MA on February 3rd, 2024

Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

No Notification Of Rate Change

They claim the sent a expiration notice of my term. I never received one or call or email. They jumped my rate from 13 cents to 30 cents. They claim it was the fault of Postal Service. Read BBB complaints. Many with the same issue, They wanted me to renew for 12 months at 13 cents with no credit for the unannounced rate hike. I had to go back to my original supplier due to that issue.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Over Charged from Chelmsford, MA on January 24th, 2024

Scam

Beware I feel so robbed by them I cant even sleep Im writing this review at 2:39 am they are a scam rob me blind for months until I realize they found a way to attach themselves to my national grid bill now my bill has been doubled for months first $427 then $455 then $492 what a scam before them my bill was not even $100 what a big scam beware and stay away