We use a number of criteria to score Massachusetts Energy Providers
The Massachusetts DPU
We start with Department of Public Utilities (DPU) to research publicly available complaint data.
Third Party Data Sources
We research a number of third party data sources, then we conduct our own research. Our research includes historical pricing, plan types, and deposit amounts, then we add items such as social media response times, Call center metrics, such as time on hold, time to speak to a representative, etc. We also look at community outreach and local impact.
Then we ask thousands of customers like you to tell us your experiences with providers to give real reviews.