How the Ratings Work

We aggregate data from multiple sources, including our customer reviews from various states, hourly energy rates, Department of Public Utilities complaint statistics, JD Power & Associates ratings, company standings with the Better Business Bureau, telephone and online surveys. We also take into account individual plan types, standard features offered by each electricity provider, account management features, customer rewards and incentive programs. Additionally, we test customer service wait times, order cycles, and dozens more data points to provide a comprehensive view of Massachusetts electricity and gas providers.

MA Energy Ratings recognizes that customers may use our site to justifiably complain about poor service and bad experiences with individual natural gas and electricity providers. However, our goal is not to be a complaint forum, but rather a community that takes many different aspects of a company into account in order to provide a balanced and fair overview to help benefit consumers.

MA Energy Ratings provides shoppers the opportunity to take an active hand in their deregulated energy markets. When customers rate, everyone wins.

Company	Ranking	Rating (0-5)	Stars
Constellation	1	4.51
Atlantic Energy	2	4
Direct Energy	3	3.8
Indra Energy	4	3.75
Residents Energy	5	3.5
Major Energy	6	3.5
Clearview Energy	7	3.5
Green Mountain Energy	8	3.3
North American Power	9	3.21
Dynegy Energy Services	10	3.2
NRG Home	11	3.1
IGS Energy	12	3.1
Palmco Energy	13	3.1
NextEra Energy Services	14	3.1
Town Square Energy	15	3
Provider Power Mass	16	3
CleanSky Energy	17	3
SmartEnergy	18	3
Discount Power Inc.	19	3
Think Energy	20	3
XOOM Energy	21	3
Viridian Energy	22	3
Verde Energy	23	3
ENGIE	24	2.9
CleanChoice Energy	25	2.7
Union Atlantic Electricity	26	2.7
Unitil	27	2.7
WMECo	28	2.7
Massachusetts Gas & Electric	29	2.6
Sperian Energy	30	2.6
National Gas & Electric	31	2.6
Just Energy	32	2.6
Ambit Energy	33	2.57
Hudson Energy	34	2.41
Spark Energy	35	2.4
ENH Power	36	0
American Power & Gas	37	0