Reviews Overview
The best review categories for Spark Energy are their customer service, rated at 3.0 out of 5, and their plans and pricing, rated at 2.5 of 5.
5 Stars
0%
 
4 Stars
0%
 
3 Stars
0%
 
2 Stars
50%
 
1 Stars
50%
 

Most Recent 2 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Disfunctional company
Despite agreed upon electricity pricing they charged me more than twice the agreed number. Multiple calls, every time a different person with a different story. Horrible!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ara Pat from Hopkinton, MA on January 17th, 2018
Thank you for your review. We apologize for the issues you have encountered. We'd like to review your account to see how we can improve. Can you please email us at oopcx@sparkenergy.com with your account information and more details?
— Spark Energy



Most Recent 1 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Sharp Business Practice
Spark had a decent introductory rate - but see that the rates doubled a few months ago. I'm pretty good at record keeping, and would have remarked a doubling of rates if notified. What is the rational for a doubling of rates (to 19.99 cents / kwh- 50% over the basic eversouce rate!) other than to catch sleepy customers (like myself) unaware? If you want to and have the time to go through every bill every month and actively manage your electric bills, then Spark may be fine - if you don't like nasty surprises - avoid them!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Paul D from Lexington, MA on June 14th, 2018
We are sorry to hear that you didn't have a great experience. Typically a notice is sent before a fixed-rate contract expires. We'd definitely like to research to verify if one was sent and provide you additional assistance; can you please email our Office of the President at oopcx@sparkenergy.com with your account details? Thank you for your feedback.
— Spark Energy



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