Think Energy Customer Reviews (June 2026 Update)

Updated: June 2026

The best review categories for Think Energy are their plans and pricing, with an average of 2.7 stars, and the order experience, with an average of 1.0 stars.

Reviews Overall

9th

Plans & Pricing

5th

Order Experience

8th

Customer Service

8th

Billing & Acct Mgmt

8th

Likely to Recommend

8th

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Reviews by Star

Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Awful customer service via phone

I called to discuss our business rates for 2025/26. I was kept on hold for 30 minutes with no one picking up the phone. How do you run a multi billion dollar business with this level of service? Truly beyond my comprehension on how stupid companies in America have become over short staffing their phones.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Latino Beauty Salon from Roxbury, MA on September 5th, 2025

Terrible company, think twice before switching to them...

Think Energy has very very poor customer service. Phone wait times can be up to an hour, or they never pick up the phone. They do not return calls or emails for customers like myself to resolve billing issues and overcharges. They lie about sending out notices when your contract expires. I never received notice of 3 yr ending contract and they increased my rate from .11 kw to .19 kw without any notification. When you finally reach a service rep they are not able to help you as they always say I will send your issue to my supervisor. This never occurs as I have never gotten any mail, emails or phone calls from anyone within Think Energies company. MA Energy department should ban Think from doing business in our state.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Rosana Rivera from Jamaica Plain, MA on December 6th, 2024

Think twice before signing up...

I've been a Think Energy business customer for 5+ years, my plan was good, no issues. When my 3 yr renewal came due they never notified me of the contract expiration. Instead they raised my rate from .11 to .19 a KW, this increase cost me $150. After seeing the increase in billing it took me 15 phone calls to finally get a Rep to speak with. They don't pick up your calls or return them. Neither do they return your contact emails. When I asked about a new rate for 12 months they quoted me .15 a KW for 3 years. This was above others in the marketplace. When I told them that I would not renew they offered and lowered the rate to .129 a KW for 11 months. Their rate was a bit lower than others so I took the deal. The company is very poor on communication and customer/billing support. Prices are a bit lower than other companies. Overall not a good company to conduct business with. I will look for another company in the months ahead.