Reviews for Viridian Energy

The best review categories for Viridian Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Horrible
They jacked the rate up to 23.79. New customers were offered 13.9 when I called to question this and get my rate lowered they did nothing to help. Told me Amy change would result in a penalty fee! Customer loyalty means absolutely nothing to them!!!!! With them for over 5 years tolerated the small price increases but this was ridiculous. They did nothing to keep me as a customer. When contract is up so is my business with them!!! Furious!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Edith Medeiros from Fall River, MA on July 8th, 2023
Simply Awful
Perhaps the worst consumer experience ever. For starters, the per kilowatt rate is 50% more than the the local utility providers, and the below market rates advertised are promotional. Classic bait and switch. It is purposefully difficult to cancel without being gouged a $150 cancellation fee. Front line CSRs not allowed to be flexible, and supervisors are always unavailable. The promised "call backs" never materialize. Hours of time wasted.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Paul S. from West Roxbury, MA on October 11th, 2021