Reviews for Unitil

Updated: May 2025

The best review categories for Unitil are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
THIEVES!
This company is TERRIBLE! They continue to request substantial increase each year & for what? Clearly so that More $ goes into the CEOs pocket. Fitchburg is STUCK with this company

Our bills are $400 all the way up to $800 PER MONTH JUST FOR ELECTRIC (OUR HEATING RUNS ON OIL). We live in a 2 person household. We have all high efficiency appliances, LED lights etc. nothing helps. When you ask them, they give you a speech that makes no sense.
Just in 2023, The CEO of Unitil Tom Meissner makes $5.3 million a year and has been at until for 4.9 years. Unitil only has about 520 employees. Based on a little reading I found. The average CEO in the USA makes around $615,474 and $1,049,167 a year.
I went off a few sites and this information is just what I found.

If you are looking to move into a UNITIL covered area, think again. Do your research first. You will be paying outlandish rates, HIGH electric bills & they continue to request and are approved for outlandish increases yearly. This company takes advantage of the monopoly and Fitchburg not being able to get RID OF UNITIL!
CHECK OUT THE GET RID OF UNITIL FB PAGE, THAT WILL GIVE YOU A GREAT UNDERSTANDING OF HOW HIGH EVERYONES RATES ARE!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Fitchburg, Ma Resident from Fitchburg, MA on October 18th, 2024
Highest electric & gas prices anywhere
Awful
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Me from Fitchburg, MA on October 28th, 2023
Unitl is the absolute worst
Very greedy company. They only care about money, even if that means families die because they can't afford to heat their home and freeze to death. I had to move because they were the only option for electric and we couldn't afford two mortgage payments. Our bill was almost as much as our mortgage.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Laura from Fitchburg, MA on August 22nd, 2023
Disappointed
I was approved for Fuel Assistance, Assstance took 6 months to pay. I kept in contact with Unitil & supplied all required documents... They sent my account to collections anyway. My portion of the bill was paid.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Amanda Herbine from Fitchburg, MA on August 4th, 2018