How to Report A Power Outage In the National Grid Service Area?

Summer storms have have been known to cause the occaisional power outage in MA. Learn why you should report one and how to be ready to weather a blackout.

Ready for the Next Power Outage in MA?

 A power outage during summer time in MA can be dangerous. Learn why it's important to report it and how to be ready for one.
Any power outage in MA is inconvenient. But they can also be dangerous. Learn why you should report one and how to be ready for a summer time blackout.

This summer may be especially hot and humid. That means we could see stormy weather and a repeat of last year’s summer outages. So take a moment from your cheaper electricity rate shopping and make a power outage plan. Here’s what you need to know about reporting a power outage in the National Grid service area.

Service Area Power Outage Risk

So how likely are power outages this summer? First, the three month forecast predicts higher-than-normal heat and moisture in New England. This, on its own, means summer storms are more likely. And last year we saw how high heat and storms could disrupt the grid.

Second, consider how high temperatures will lead to more energy used for space cooling. This won’t just increase your electricity bills for the next few months. The extra strain on the grid could also cause equipment to overheat or force rolling blackouts.

How Report Outage To National Grid

So what do you do if your area is experiencing a power outage?

First, you’ll want to contact National Grid either at 1-800-465-1212 or use their website. They’ll need to know your account information and service address as well as how long the power has been out. This information helps National Grid mobilize and prioritize restoration efforts. You can then follow up by calling the same number or checking out the power outage map. The restoration times listed are estimates. So power may be restored earlier or later than listed on the outage map.

Important Note: Report fallen power lines and smoking or burning transformers to 911 as well as National Grid. Fallen power lines should always be treated as if they were live because they are dangerous and could electrocute you. Similarly, if you see burning or smoking transformers report these immediately to first responders and National Grid.

Power Outage Tips

When the power does go out, it’s always a good idea to make sure you’re ready for a long wait, just in case it actually turns into one. After all, you can never be too sure:

  • Keep your refrigerator and freezer closed: Your food can remain safe for up to 5-8 hours as long as the refrigerator and freezers can stay cold. Opening the unit, even for a quick snack, can severely cut this time down.
  • Get an outdoor generator: Keep the power on with a gasoline-powered generator running outside. Keep it away from windows and doors to prevent dangerous exhaust from getting into your home .
  • Disconnect appliances and devices: Power surges can occur when the power comes back on. Unplug any devices to protect them from power surges. This is also an easy way to save energy.
  • Get Prepared Early: The Red Cross created this handy guide to create your own blackout preparedness kit.

While there’s no guarantee that MA customers will experience power outages, getting prepared is always a great idea. And if you make a plan, you’ll know what to do if something comes up. And make sure you check out where you can read real customer reviews, compare rates and plans, and find other ways to save money.

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