Recent Bad Reviews

“  FIrst of all, wait time is around an hour. Customer Service representative said they fixed the problem and hang up. Problem never solved. Called again and long wait! Same cycle of wait and unresolved problem. Not sure this is intentional or incompetency!!! ”

“  My whole city opted us into this scam, which breaks your bill up into a bunch of intentionally complicated line items, and tries to make it look like it makes sense that your bill doubled. You have no recourse for what you've already been billed, and they are conveniently hard to reach (only a number to call with ridiculous hold times) and calling it will get you nowhere. Everyone responsible for this being allowed to exist should be sued into bankruptcy, but somehow this is legal. Opt out as soon as you possibly can. ”

“  A large man shows up acting real polite even tho I told him I wasn't interested in putting leased solar panels on my roof. After he realized I wasn't going to sign, he got pushy and saying things that I wasn't happy with. He showed up on a private road, uninvited. ”

“  I signed this up at Sam's Club and the representative did not tell me that the prices would go so high after a period of time and it seems that was part of the long agreement we signed. He just mentioned my electricity prices would be always lower than the the prices I used to pay, if I use the same amount of electricity. ”

“  Pricing is crazy for direct energy, I am currently waiting for my plan to end so I can switch and so are my parents. They are over priced and the customer service that they have are so rude. When I first got with direct they were great, but now they are horrible all the way around. I do not recommend signing up for their services. ”