Recent Bad Reviews

“  Several family members have waited on the phone for many hours, to have to give up and try again. We are trying to help an elderly family member stop his service due to his house being sold. He doesnt remember his account number, we cant access his account online because of that and our only option is to keep waiting on the phone for a representative to answer. It is extremely frustrating. At this point I have been on hold for 33 minutes and still waiting. ”

“  I switched over a month ago and never received any communication regarding the change over to them ”

“  Too expensive am changing to a more affordable company ”

“  What is the point of even offering a customer support phone number if you can never get in touch with a real customer support representative? I have called 15+ times and not once have I been connected with a real agent. I have waited in line for hours and stood by waiting for a call back that never came. My building was renovated recently and apartment numbers changed, and still months later Eversource has yet to update apartment numbers (leaving me unable to register for utility payments). Genuinely convinced that Eversource's customer support department is a single monkey wearing a straitjacket. Legitimately appalled that a company like this is able to exist in this day and age. Pick up the damn phone and let me give you my money. ”