Recent Bad Reviews

“  This morning, I woke up to find that I had no heat or hot water. Upon reviewing my account, I saw that my previous bill was paid in full on the 25th of last month, and I made an additional full payment today. However, I received no prior notification of a service disconnection.
I checked my customer portal, email, text messages, and even my physical mailthere was no alert or notice regarding a shut-off. When I called Xoom Energy, a representative informed me that my service was disconnected yesterday at 2:24 PM while I was home. My bill was due on the 26th, and the service was disconnected on the 27th without any attempt to notify me.
This lack of communication is unacceptable, especially from a major corporation. Customers deserve proper notice before their essential utilities are disrupted. I am raising this issue not just for myself but for all individuals who may have experienced similar treatment. I request an immediate explanation and resolution regarding this matter. ”

“  I was told I wouldn't be charged by both cmp and town square yet the rate you charged me at was twice as high cmp and they were charging too. So I was paying double sometimes triple for electric to one resident. You are a SCAM. Then called to unenroll and you kept on my bill and then I sat for hold for over an hour. So do I get paid for sitting on hold. I mean time is money. ”

“  shame on me for letting the rate plan lapse. they socked it to me with a therm rate 2x for several months for my lack of attention due to autopay. ”