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Billing Problems and Complaints (455 reviews)

(5 / 5)

Home owner in CT

(5 / 5)

“ The rates in CT have gone sky high. We decide to go with Direct Energy and we have noticed a savings in our first months billingso far so good. We have been using more sense by drying clothes on the line outside, using cold water whenever possible, and turning off lights and unplugging appliances to save energy. ”

— Jennifer Bryda
June 21st, 2023

Good afternoon, Jennifer. Thank you so much for sharing this great comment with us! We are so grateful to have the opportunity to be your trusted electricity supplier, and we love knowing that you have found everything you needed in us and that, at the same time, you are saving money with us, that is just fabulous! Thank you for choosing us! Have a beautiful day! - Marta / Digital Care

Direct Energy Responds June 21st, 2023

Direct Energy

Billing and Account Management

Customer Service

How likely are you to recommend

Order Experience

Price, Plans and Promotions

(5 / 5)

Good competitive pricing

(5 / 5)

“ So far very happy and no problems with billing. Good pricing. Easy to switch over. ”

— Happy cat
May 25th, 2023

Hello Happy Cat,

We are so grateful for your 5-star rating. We appreciate and sincerely thank you for your business. Please don't hesitate to contact us at 1-866-587-8674 should you have any questions or concerns. Business hours are 8 AM to 7 PM (Mon to Fri) and 9 AM to 6 PM (Sat). Rest assured that we will do everything possible to resolve any situation for you as soon as possible.

Kind Regards,
Lilly L, Social Media Advisor

Just Energy Responds May 26th, 2023

Just Energy

Billing and Account Management

Customer Service

How likely are you to recommend

Order Experience

Price, Plans and Promotions

(5 / 5)

Super easy

(5 / 5)

“ The whole process was super easy. I confirmed my address and identity. Enrolled in one of their plans. And on the second billing cycle, my new rate was updated. I can't believe how easy it was. Eversource charged nearly double of what direct energy charges for supply. I'm still paying eversource on delivery because they own the infrastructure but these crooks are getting less of my money. Everyone in CT needs to shop around for supply. They often don't know that you can choose your supplier and simply bend over to eversource and their price gouging. I will shop around again once my term is up. ”

— Set
April 28th, 2023

Hello Set. We are so glad to know you have had such great experience with us! Thank you, in the first place, for choosing us as your trusted electricity supplier. We are thrilled having you as a part of our family, and we will continue providing you with the best services of the market. We value your business with Direct Energy, and we want to continue serving you for a long time to come! Have a great weekend! - Marta / Digital Care

Direct Energy Responds April 28th, 2023