Billing Reviews

Billing Problems and Complaints (466 reviews)

Super easy

(5 / 5)

  The whole process was super easy. I confirmed my address and identity. Enrolled in one of their plans. And on the second billing cycle, my new rate was updated. I can't believe how easy it was. Eversource charged nearly double of what direct energy charges for supply. I'm still paying eversource on delivery because they own the infrastructure but these crooks are getting less of my money. Everyone in CT needs to shop around for supply. They often don't know that you can choose your supplier and simply bend over to eversource and their price gouging. I will shop around again once my term is up.

April 28th, 2023

Hello Set. We are so glad to know you have had such great experience with us! Thank you, in the first place, for choosing us as your trusted electricity supplier. We are thrilled having you as a part of our family, and we will continue providing you with the best services of the market. We value your business with Direct Energy, and we want to continue serving you for a long time to come! Have a great weekend! - Marta / Digital Care

Direct Energy Responds April 28th, 2023
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