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Problems with Fees and Charges (505 reviews)

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Moving on from Direct Energy

(2.2 / 5)

“ I've been a Direct energy customer for several years. Upon renewal for the contract, I received a letter for my gas & one for electric usage. There is no place in the letter & or contract that says "To call Us to renew". I want cancelling so I thought, I should be ok where I am, and I will be in my plan. Well no, I was wrong. I'm on second bill that is sky high because of the new rates... Why isn't my supplier going to Bat for me? They are just squeezing me for more money. I did get $100 in a prepaid VISA to compensate for last months charges, but nothing for the same high rate again this month. Bastards. Can't adjust their billing statements? What a crock of crap. Buyer beware.... ”

— Disappointed_NY
April 1st, 2019

Good Afternoon,

Renewals may be processed via phone, live chat or in the online portal. The renewal notices are issued as a notification of the current contract expiration date. We do apologize if the renewal notice was not thorough enough to explain how to renew the account. I am glad you received the $100 Visa gift card. Once enrollments and/or renewals are submitted, it can take 1-2 bill cycles to take effect on the billing. Should you have any additional questions or concerns, please feel free to reach out to us via phone, live chat or email. Thank you and have a pleasant day!

-Marie

Direct Energy Responds May 6th, 2019