Eversource Customer Reviews (Updated May 2024)

Updated May 22, 2024

The best review categories for Eversource are their billing & account management system, with an average of 2.2 stars, and the order experience, with an average of 2.1 stars.

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Recent Good Review from DOUGLAS VARGAS

EVERSOURCE ELECTRIC

EVERSOURCE IS THE BEST ELECTRIC COMPANY THAT DO WORK WITH YOU AND TREAT YOU WITH THE UPPER MOST RESPECT. IF YOU HAVE A MEDICAL ISSUE OR ANY KIND OF HARDSHIP EVERSOURCE WITH WORK WITH YOU AND HELP YOU OUT IN WAY POSSIBLE. JUST BE HONEST AND EVERSOURCE WITH WORK OUT A PAYMENT PLAN THAT YOU CAN PAY.

Plans & Pricing
Order Experience
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Account Management
Likely to recommend

— DOUGLAS VARGAS from Buzzards Bay, MA on March 18th, 2024

Most Recent 5 Star Reviews

4 Customer Reviews Written Overall

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Likely to recommend

Great service

Just wanted to come by and acknowledge Christens great customer service. She went above and beyond to provide me help and give me any information that is important for my family and their needs. She truly loves her job and has great skills to get the job done in a quick and thorough manner. She covered all questions and concerns.

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— Omara from East Walpole, MA on July 25th, 2023

Outstanding help

I was attempting to add my boyfriend to our bill for proof he pays the bill so that we could rent a car to see his family, and the lady, Jenn, that I spoke to was outstanding. She heard what I needed, spoke to me like a person, understood the urgency and sent me exactly what we needed in a matter of seconds. Its employees like Jenn that keep customer service alive! Thank you tremendously Jenn!

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— Mary from 03013 on March 24th, 2022

Costumer service representative

Theresa is the name of representative that assisted me.
To be clear, Im writing in hopes that you as I agree that great customer service must be acknowledged.
Your company is fortunate to have such well versed and well informed and patient individuals in your employment.
Thank you Theresa for all your help.
Thank you Eversourse for employing her .

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Likely to recommend

— Customer Service from 05708 on March 15th, 2020

Great Service

I have had a great experience with eversource with there electricity for my housing. My bill is not to high and my heat runs really good.

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Likely to recommend

— Jaz from Framingham, MA on April 5th, 2017

Most Recent 4 Star Reviews

2 Customer Reviews Written Overall

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EVERSOURCE ELECTRIC

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— DOUGLAS VARGAS from Buzzards Bay, MA on March 18th, 2024

Great customer service call

Had a great experience through a difficult account setup. I had a very friendly and personable representative although I forget her name. Normally these calls are a pain in the ass, this one was enjoyable.

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Likely to recommend

— Matt from Boston, MA on April 4th, 2022

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

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Likely to recommend

Executive support for single customer issue

I was unable to log in to my account at a very inopportune time because I couldn't get the correct account number and had forgotten my username/pw. In a moment of frustration, I messaged two members of their exec team responsible for customer service to lament my experience and ask them to do better (for context, I work in the digital experience industry so probably have a higher-than-most expectation for these things). Both of them replied promptly offering to resolve my issue and apologizing for the inconvenience. It was a tremendous example of how good, human-centric customer service can flip a negative to a positive.

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Likely to recommend

— Execs Supporting Customers from Dorchester, MA on June 27th, 2022

Most Recent 1 Star Reviews

19 Customer Reviews Written Overall

Read All 1 Star Reviews

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Likely to recommend

Poor service

Got a letter stating our meter needed to be replaced. Made the appointment. Appointment canceled with no notice. Rescheduled apt and they never showed.
For shame! Incompetent liars.

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— Mary Collier from Natick, MA on August 26th, 2024

Really bad Customer service

My service was disconnected this morning. I received disconnection notice after disconnected We had a death in the family in May. I missed my payment. I received the disconnect letter after service was shut off for $194.36.
I paid my entire bill. I was then told this will take 24 hours to be reconnected. Eversource has already taken money from my account. Still insisted this was policy!!! If you plan on continuing your outrageous service and delivery charges we certainly deserve human decency!

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— David Beauregard from Springfield, MA on June 25th, 2024

Expensive utilities bad costumer service

Had to spend a week trying to activate electricity in my new apartment. They could not find the correct address I had to find out the last name of the last tenant yo be able to find the apart that sits in a major street. Unknown to me I had about 100 dollars owed to eversource, they sent it to a collection agency who emailed me. I paid the debt in full 2 weeks later I call up to ask about it, it still shows I owe the debt. Very RUDE women answering those calls, they don't listen and talk over you when you're trying to explain your situation, eversource is worst thab dealing with cable, they are expensive and their costumer service SUCKS

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— Patrick from Medway, MA on June 19th, 2024

Bad costumer service over the phone

I was on the phone for way to long and the customer service agent was unable to explain an additional bill that was added to my account in a simple easy-to-follow way and kept changing what they were saying. Very frustrating. Said at one point that I hadn't paid my bill on time when I had. Overall not a great experience.

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— Rebecca from Medford, MA on June 5th, 2024

Terrible service

I tried to set up an account, they gave me an account number. When I tried to make my payments, they said that the account number was invalid. I waited on the phone for hours, for multiple days. Not a single customer service person helped me, all of them redirected to another number which made me wait for an hour again. They have the worst customer service and operational procedure I have ever seen. Trying to pay my electricity bills should not be this hard. No one helped me and I still could not pay my bills nor open an account that is in service. They are threatening to cut my electricity off but also not helping in any way.

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Likely to recommend

— User1 from Boston, MA on March 4th, 2024

New Account Numbers

How is it possible a company can change it's account numbers without providing any information to the customer? Did someone try to create the most annoying way to make a change like this without any regard to the impacted customers?

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— Annoyed from Lenox, MA on February 28th, 2024

Unable to establish an account, phone system that bad

I tried to establish a natural gas account in Worcester, MA with eversource. The phone numbers lead to a virtual AI to direct your call. Seven people down the road, I am still told, " I am sorry I cannot help you with establishing your account, let me connect you with the correct person." Never made it to the correct person. Still on hold 2 hours of time thus far...

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— Still Waiting from Worcester, MA on February 13th, 2024

Unprofessional and horrible work ethic

Eversource upgraded my gas meter and following the "upgrade" my water heater doesn't work. The workers clearly had never worked on a tankless water heater before, didn't have anyone more experienced to advise them and had no idea how their property damage claims system would work. Additionally, they were rude/juvenile and were playing something like Red Rover with my trash bins before their work day had started. Yikes!

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— Michael Brown from Somerville, MA on September 12th, 2023

Thieves

I used constellation energy as my supplier and they would not/did not cancel my accont despite claiming they had and instead switched my account to 3x the going rate and overcharged me for 3 winter months despite thei and is now shutting me off without adjusting my bill.r lies and overcharging me eversource was right in it with them

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— Joe from Worcester, MA on July 12th, 2023

Pay more for less !

Bills are insanely high, total price gougers, higher than ever by far, and they have power outages, more common than ever. Why are we paying more for less ?

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— Pay More For Less! Awful from Amherst, MA on April 12th, 2023

"We have no electricians."

Since my electric bill has tripled in the past few months, I made the mistake of calling my provider Eversource to make a simple request... which was.,.... and hold on to your seats folks..... " Can someone please come and check my meter?" At which time I was placed on hold for 20 minutes, talked over, and told that Eversource has no electricians and no ability to perform this task. I, however, could do it myself by turning on and off the breakers or hire an electrician to come and do this for me. After arguing with 2 separate depts and providing my SS number, home phone, acct number, address, 4 times, I was re rerouted to another dept who invited me to drive to New Briton CT to watch them perform the test because they can't come to my house. Many Americans may be returning to candlelight if this continues! Good Luck Folks!

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— Porter from Amherst, MA on March 30th, 2023

Received Disconnect Notice after less than 2 weeks past the bill due date

I was shocked to receive a Disconnect Notice after just two weeks of the bill due date. Their Autopay didn't work for the first month, even though I had set it up in their system. Did I mention their Supply charges are overpriced and it takes more than 2 months to switch to a 3rd party supplier for a new account while they gouge profits? Unfortunately, there is no other Delivery provider in my area.

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— Workingfamilyguy from Lexington, MA on September 7th, 2022

Unreliable Electric Service

I live on Run Hill Road in Brewster, MA. My Eversource electricity is provided by an underground main line that is over 30 years old and services 9 houses. This line has failed 5 times in the last 12 weeks (6/4/22, 6/6/22, 7/4/22, 8/20/22, 8/25/22) in addition to failures last year. Each failure resulted in 4 to 5 hour power outages. Each failure was repaired by patching the main line. The main line is rotten and will continue to fail. Eversource continues to provide unreliable electrical service and patch the rotten line rather than replace the line. How many times does the line have to fail before it is replaced? This service is unsatisfactory.

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— Jerry Paccassi from Brewster, MA on August 25th, 2022

Crappy accounts receivable

When some person in cash applications applies your Electric payment to your Gas account. Now youre getting shut off notice for Electric. NOT THE FIRST TIME. Get it together people!

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— Deb from Agawam, MA on July 1st, 2021

Ripoff scam worthy of the Sopranos

I live in Massachusetts. My latest gas bill was broken down into a $14.00 usage charge, plus $66.00 for delivery. How does it cost $66.00 to deliver $14.00 worth of gas? Thats like buying a $10.00 item on EBay and pay paying $47.14 for shipping. Who else but a state-sanctioned scam could get away with this kind of usury? Politicians need to address these crooks ASAP. Im calling my state representative in the morning. Enough is enough.

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— Doug from Worcester, MA on November 16th, 2020

BILLING SUCKS

They are awful with completing a final bill once you move an have paid your bills!!! They send you a random bill, aka "Takes 5 weeks to generate a final bill" per their customer service.

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— Dont Get Eversource from Milford, MA on June 19th, 2020

1 Year With Eversource

Long wait on hold, had to jump through loops to talk to a real person.
When my account was created, I was rejected based off low credit (I'm young). I was never notified of this, and had to call 4 or 5 times before anyone was able to help me that wasn't completely incompetent.
Will never recommend to anyone.

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— J from Amherst, MA on June 5th, 2020

Bad Customer Experieence

I paid my bill using their Speedpay system a say before it was scheduled for shut-off. I came home from work the next day to find that my electricity had been shut off. Customer service closes at 6:00 pm, and there's nothing you can do until the next morning, meaning everything in your fridge is ruined.

I went online again, and saw a message that they are having trouble with the Speedpay system. They made no effort to contact me about this before shutting off my power. Eversource is awful!!!

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Likely to recommend

— Reid from Framingham, MA on September 18th, 2019

Living without electricity for days

Wish I could give them 0 stars. I paid my electric bill and they came the next day and shut my electricity off anyway without notice. When I got home from work it had obviously been several hours since they entered my apartment because my fridge was no longer cold. I called about this and all they said was "oh that's odd you paid and they still shut your electricity off" and that they'd send someone within 24 hours and they only work until 5:30pm.

Eversource should have sent someone right away seeing as though THEY were in the wrong shutting my electricity off when my bill was paid. Because of them I've been living in darkness for two days and my food is spoiled. This company is awful, unreliable, and conducts business illegally. They should be shut down for malpractice.

Update: It's been over 24 hours and they have NOT come to turn my electricity on. Because it's a Saturday, nobody is even in the office and when I try to call them I just receive an answering machine asking me to leave a message. DO NOT use this electricity "company", they are obviously extremely unorganized since they shut my electricity off when my bill was paid, and they are liars since they "guaranteed" they'd come to turn my electricity off within 24 hours and they never showed up.