Charge/Fee Reviews


Problems with Fees and Charges (505 reviews)



Lawyer

(2.6 / 5)

  A double payment was made on 8/25. I called that morning explained I needed one cancelled it was an accident I have rent due. Associate said I can't it has to go one bill that is not due yet. Talked to supervisor she says she fixed it. No money call back associate says it went to bill and there are no notes from supervisor. Talked to another supervisor ok I fixed it. Look on my account says future bill was paid. No notes from that supervisor either. Needless to say now refund did not even go in effect till the 1st of September and they are still saying 10 days. I Want my Money and I want you to pay my late fees. Immediately.

David Salmeron
September 3rd, 2022

Good afternoon, David. We totally understand your concern regarding the duplicate payment made and we would love the opportunity to take a closer look at this and help in any way we can. Please don't hesitate by phone toll-free at 1-888-305-3828, or you can also chat with us at http://ms.spr.ly/DESocial1, for your convenience, we are available Monday-Saturday 7:30 a.m. to 8:00 p.m. all times are central, we will do our best to solve your concern and show you how important you are to us. We look forward to speak with you soon. Have a beautiful day! - Marta / Digital Care

Direct Energy Responds September 6th, 2022
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