Charge/Fee Reviews

“  If they bill you wrong they still want you to pay what they billed you. Even though they messed up. They will gladly fix it for you. But it will show as a credit 1 to 2 billing cycles later. What kind of company charges their customers for the company's mistake? It would take a lot for me to refer someone to Constellation Energy now. After this experience. Also. Don't call on the phone. I spent almost 1.5 hours trying to get through on the phone. Chat online I waited 5 and you get a transcript of the chat. They do have some of the lowest rates available though. ”

“  I was originally attracted to this company by their low rates and I have had service with them for over 2 years. That is until today, due to the Christmas holidays I was unable to make my payment due on the 2nd of Jan. So I figured I would make it with my next paycheck on the 15th. However, by the time I paid my power had been cut off and now I'm facing massive connect and disconnect fees. When I spoke to a customer service manager "NORA" she told me those were their policies and quite frankly I got the feeling she could care less about my disconnected service. In an effort to get some kind of reaction from her I even went as far as to tell her that it may be time to change electric companies to which she replied "I'm sorry you feel that way." Now I can go up to 2 days without power. Not sure if they know, but its "WINTER" AND I HAVE 3 CHILDREN!! LESSON LEARNED: With this company you are nothing more than an account number. They are quick to disconnect and leave you dark! ”

“  It has come time for me to renew my contract with StarTex. If I use below 500 kWh per month, they were charging me $4.99 as a minimum usage fee. Now they want to charge me $9.33 for a minimum usage fee for 1000 kWh, but I normally only between 500 and 900 kWh per month. This is a double whammy for me, which will be about a $100 increase per year in energy costs for me. When I tried to call and talk to customer service, she was nonplussed and told me that she couldn't do anything about retaining my custom. Sad really, as I like to be a loyal customer. Doubling the fees is a heavy-handed way to hike their rates. Before this, I had been very happy with them. ”