Disconnect Reviews

“  I had an incident where I paid for my lights & they show a positive balance but Direct Energy (power to go) still disconnected my service. No one could tell me why this happened & after 4 hours, the electricity was still not turned on. Mind you I am 34 weeks pregnant & on bed rest. I spoke to a rude rep named Audrey who kept over talking me & telling me the same thing over and over that I was going to have to wait close to midnight before my lights could be turned on when they turned them off at 2:30. That's ridiculous!! I have been with them for several years and this is the second time this has happened and no one could tell me why BOTH TIMES. I will be taking my services elsewhere especially if they have employees who are rude to loyal customers. ”

“  I was late by a couple of days because I had signed up for ebilling but no one sent me an ebill. I called to try and get this figured out but there was no getting out of the $20 disconnection notice and the $4 charge. I'm looking for a new energy company right now. It really pisses me off when companies jerk you around like this. ”