Billing Problems and Complaints (453 reviews)
Great rates and customer service
(5 / 5)
“ I have been with Direct Energy in the past and left thinking I could get a better rate. The customer service is excellent when you have any billing issues they treat you with respect. I went back to them this year and put their service on 2 houses. You will be pleased to know Direct has great people working for them. ”
— A
August 7th, 2021
August 7th, 2021
So Far So Good
(5 / 5)
“ I was looking for green energy and the rates were good. I haven't had any issues with billing or customer service. ”
— Anonymous
July 30th, 2021
July 30th, 2021
Good set up experience
(5 / 5)
“ The ordering, online account set up, and billing process was easy and convenient. ”
— Lazar Harris
July 11th, 2021
July 11th, 2021
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MA Energy Ratings Resources:
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Your Massachusetts Green Energy Requirements
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How to switch from WEMEco to a Competitive Supplier
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