The best review categories for Viridian Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.
Most Recent 1 Star Reviews
2 Customer Reviews Written Overall
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Likely to recommend |
Horrible
They jacked the rate up to 23.79. New customers were offered 13.9 when I called to question this and get my rate lowered they did nothing to help. Told me Amy change would result in a penalty fee! Customer loyalty means absolutely nothing to them!!!!! With them for over 5 years tolerated the small price increases but this was ridiculous. They did nothing to keep me as a customer. When contract is up so is my business with them!!! Furious! |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Edith Medeiros
from
Fall River, MA
on
July 8th, 2023
Simply Awful
Perhaps the worst consumer experience ever. For starters, the per kilowatt rate is 50% more than the the local utility providers, and the below market rates advertised are promotional. Classic bait and switch. It is purposefully difficult to cancel without being gouged a $150 cancellation fee. Front line CSRs not allowed to be flexible, and supervisors are always unavailable. The promised "call backs" never materialize. Hours of time wasted. |
Plans & Pricing | |
Order Experience | |
Customer Service | |
Account Management | |
Likely to recommend |
—
Paul S.
from
West Roxbury, MA
on
October 11th, 2021
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