Recent Bad Reviews

“  National Grid is hands down the worst service Ive ever dealt with in the U.S. Every time I call, the average wait time is 40 minutes. I scheduled a reconnection appointment a week in advance, and guess what? No one showed up. I called again the same day and the next available appointment was a month outafter another almost hour hold. Scheduled again, and no surprise, they no-showed again!

Whats the point of making an appointment if you just keep ghosting us?! National grid!

Called again today, right now! Ive been on call with the customer service for 2 hours and 14 minutes, as Im writing this review, the rep still hasnt been able to get me the next appointment.

National Grid makes all the money while we, regular people, get screwed over and over. If anyone knows how to file a complaint against this garbage company with the government, please let me know. Thanks. ”

“  We shopped for competitive rates during the 2024/2025 winter. We found an amazing promotional rate with American power and gas, around 0.07 KH. Well, the promotion expired and the rate increased, which was expected. What wasn't expected was FIVE TIMES increase from the promotional rate. A call to cancel was immediately placed but unfortunately it was Friday and after hours when we attempted to contact. A message was sent on the site as well as a separate e-mail to request so we'll see how that works. My intention is to call Monday, and if no resolution to contact PP&L directly. Very surprised of the cost especially considering the statement of sustainable energy. ”

“  I shop for rates a lot. My contract was running down and they offered me rates HIGHER than the default rate. When i told them i would rather cancel their service and return to the default rate (saving 30%) they told me "don't do that, PPL is just going to raise that rate in june and you'll be sorry". They also pointed out if i did NOT accept the 30% higher rate, I would go into a true variable rate and "My bill be very high and i don't want that"

It took 10 seconds to get a customer service rep. When i stated "OK I would like to cancel and get the PPL default rate" - i was put into a 15 minute hold queue and forced to leave a message.

Everything about this interaction was meant to frustrate me and bully me into paying them a higher rate.

I called PPL - outside of the 35 min hold time they were amazing. Once i confirmed I gave them permission - they cancelled the supplier for me and put me back on the default rate. In addition they ALSO encouraged me "Please keep shopping for better rates, we likely don't offer the best".

And of course I will be shopping again - but never again with APG.

AVOID ”