Recent Complaints and Negative Reviews (161 reviews)
Horrible user experiance
“ Their website has been down for over a month and half. And it takes 15-30mins to make a payment over the phone. It a total waste of time and super inconvenient. ”
August 26th, 2024
Customer service
“ Very slow to act on customer concern, rude, arrogant phone interaction. Tell lies straight to your face. Zero chat support. One sided company. ”
May 28th, 2024
Rebate Process is Bad
“ They offer a $100 rebate for the plan I selected, $50 after the first month. They require you to mail the rebate form to them. I had to call to make they received the form. They did receive it but it took almost 2 more months to receive my rebate and they couldn't provide any information on the rebate status when I called several times. Come on Major, make the rebate process easier and electronic. I cancelled after receiving the first $50 rebate. Too much of a hassle. ”
March 13th, 2024
High Electric Charges 2308 St. Rt. 28 Goshen OH 45122
“ Last billing period my bill was for $544.00. Even though this was a colder than normal period, it was way high for this small 2 br house. Was I getting the Constellation rate for that period? ”
February 9th, 2024
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