Recent Bad Reviews

“  National Grid is hands down the worst service Ive ever dealt with in the U.S. Every time I call, the average wait time is 40 minutes. I scheduled a reconnection appointment a week in advance, and guess what? No one showed up. I called again the same day and the next available appointment was a month outafter another almost hour hold. Scheduled again, and no surprise, they no-showed again!

Whats the point of making an appointment if you just keep ghosting us?! National grid!

Called again today, right now! Ive been on call with the customer service for 2 hours and 14 minutes, as Im writing this review, the rep still hasnt been able to get me the next appointment.

National Grid makes all the money while we, regular people, get screwed over and over. If anyone knows how to file a complaint against this garbage company with the government, please let me know. Thanks. ”

“  I have been with them for almost 2 years. I was locked to a rate , for way too long I was stuck with that rate when ever one else was lower. They are one of the few that make you pay 150 cancelation fee. I switched to someone else to no fees and igs called and was extremely rude to me for MY choice and then hung up on me. Very un professional and I will never go through them again and tell everyone not to. You just don't do that ”

“  We shopped for competitive rates during the 2024/2025 winter. We found an amazing promotional rate with American power and gas, around 0.07 KH. Well, the promotion expired and the rate increased, which was expected. What wasn't expected was FIVE TIMES increase from the promotional rate. A call to cancel was immediately placed but unfortunately it was Friday and after hours when we attempted to contact. A message was sent on the site as well as a separate e-mail to request so we'll see how that works. My intention is to call Monday, and if no resolution to contact PP&L directly. Very surprised of the cost especially considering the statement of sustainable energy. ”