Recent Bad Reviews


Recent Complaints and Negative Reviews (296 reviews)



Very Dishonest Company - Stay Away From

(2 / 5)

  I would never recommend this company. When I didn't renew with them and switched to a new provider, they billed me for days the new company billed me. $157 for 3 days of electricity.

TexasGirl
September 7th, 2022

Hello TexasGirl,
Thank you for your feedback. Please allow us the opportunity to assist you with your billing concern. At your convenience, please contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.

Best Regards,
Girishma, Social Media Advisor

Just Energy Responds September 8th, 2022
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Just Energy


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What out for last bill.

(2 / 5)

  I called the date we were out of the home and this was the following month after. Paid bill for that month which should have been nothing since we were already out of house. Gave them our forwarding address. 4 months letter we received a bill from collections agency. The company made no attempted to even contact us. Just for this reason,. I will never use them again.

R Parks
August 24th, 2022

Hi R Parks. Thank you for your feedback. Please allow us the opportunity to assist you with your account concern. At your convenience you can contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible. We look forward to speaking with you.

Best Regards,
Lilly, Social Media Advisor

Just Energy Responds August 24th, 2022
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Just Energy


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Regret

(2 / 5)

  I called the see about when my plan expires before I renew and to of course shop around for best prices elsewhere it need be.. one rep.told me I had until the end of August so when I called back a week later only for them to tell me it was renewed by my husband in early June which he says he didn't authorize it especially for 5years?! that's absurd.
Im upset with some rude customer service reps. I've gotten over the past year . There's always an issue. Payment arrangements they are good yet again the rude customer reps.. after this I will never use Just Energy!

Regret this company
August 19th, 2022

Hi Regret this Company, Thank you for bringing this to our attention. Please allow us the opportunity to assist you with your current billing concern. At your convenience, contact us at 1-866-587-8674. Rest assured that we will do everything we can to help resolve this situation for you as quickly as possible.

Best Regards,
Lilly, Social Media Advisor

Just Energy Responds August 19th, 2022
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Just Energy


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Dreadful customer service!

(2 / 5)

  What a scam! They will not make any reasonable effort to let you know your contract is expiring, except snail mail. They also will not inform you they switched you to a totally different plan. They will do whatever it takes to make as much money off you as they can. They are highly unethical and certain dont give a darn about customer loyalty. Run away!

Catherine C
July 21st, 2022

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Spark Energy


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