Charge/Fee Reviews

“  I have had Green Mountain for several years. Prices are high compared to other companies, but felt that I was at least helping the environment. Was totally discusted with this company though when I moved & transfered my service. I had paid my bills on time up to the point when I moved. Inv was due on the 30th, not even a month late, I was sent a disconnect notice. I paid as soon as I got paid, which was still only a couple weeks late. On my next invoice, I had not only a late fee of $10.60 but also a disconnect notice fee of $20.00. I called thinking that with my past history of payments that they would waive the disconnect fee (I was paying the late fee since I knew I was late). What I got instead was a lecture from the representaive that my bill was due on the 30th & that they could disconnect anytime after that date, but they instead send a disconnect notice in which they graciaously give me an additional 14 days to pay & that I deserved the disconnect fee. So I am locked into a year contract, will have to wait until that is done & then will find another provider. I will say that not all representatives that I have spoken with have been this rude & aweful, but if your going to pay the high prices you hope that they wouldn't try to gouge you with other fees as well. ”

“  What I dont understand is why when your plan expires they jack up the rate per kWh. Every provider Ive had does it including Ambit. What about customer loyalty? Doesnt matter - its all about hail to the ol mighty dollar. Was an Ambit customer for 2+years and paid late a few times because the bill was so high I couldnt afford it. They charge enormous late fees and will disconnect your service at the drop of a hat then demand the bill + deposit of $400 or greater. I had to pay over $600 to get it reconnected. They turned it off during the summer here in Texas and I have children in my home. I dont think that deregulation should mean deregulating completely. The fees they charge usurious and she be banned. I dont think I save any more money now then I did when TXU was the only provider. I think the whole electricity industry is running a racket. ”