Charge/Fee Reviews

“  My sales call was a bit fast and I did have multiple calls, but I am not sure what people are complaining about.. I have had several companies with variable rates, and they are all the same, the rate you were offered the first month and then the rate goes up to a retail rate. I called the customer service, who answered my call immediately, transferred me to a specialist who offered several different products and gave me a direct number to call in the future, if I ever needed any help, they were honest and treated me very respectfully. Other companies have outright lied to me. I love that my energy is clean, I get a small annual rebate, and anytime I find my rates are not competative, I call and it is immediately resolved. No large cancellation fees and I really like my direct agent. I will not be leaving this company anytime soon. Maybe some of these reviews are completed by aggressive sales people, who in fact emailed me this link in hopes to get me to leave American Power and Gas, but instead I felt compelled to write this comment. ”

“  Recommended by my boss and switched to StarTex last year. I am so happy that I made this decision. The online access is convenient and the rate is stable not like other company increase price nearly every month. No hidden fees. I had recommended to my other friends to switch to StarTex.
Thank you StarTex for the great service and give consumers a peace of mind...

J.R. Ouyang ”

“  Have been a StarTex customer since 2008 and have never had a problem with them. Was thinking about getting a little cheaper rate but then read the reviews of the cheaper companies and saw their horrible reviews and decided to pay a little more for good service. My meter broke a few months ago and I was charged an under min fee that I called today to get credited b/c they are estimating my back bills, so I told them I shouldn't have to pay those fees if I'm now paying those months in full and StarTex said they would credit them and I'll see the credit on my next bill. So far I'm a satisified customer and will stay with them another year. ”