Inspire Energy Customer Reviews

The best review categories for Inspire Energy are the order experience, with an average of 2.3 stars, and their plans and pricing, with an average of 2.0 stars.

Reviews Overall

3rd

Plans & Pricing

3rd

4th

4th

3rd

3rd

Quick Links

Reviews by Star

Recent Good Review from Terry

Upfront and honest customer care.

I spoke with a rep on the phone about my current plan and they searched competitor rates for me. A real person that didn't read from a script was very refreshing. In Mass, you can buy power from the utility company and they are cheaper than clean energy. It can confuse people that you have to pay for energy, and also the infrastructure it takes to deliver it separately. As long as you understand that, you can better gauge the energy marketplace. I'm happy to pay a bit more for clean energy.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Terry from Milford, MA on June 3rd, 2022

Most Recent 5 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Upfront and honest customer care.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Terry from Milford, MA on June 3rd, 2022

Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

2nd year Renewal with large increase and no renewal notice

I signed up with a competitive low rate only to be renewed the 2nd year at a much higher rate without a renewal notice or option to opt out. The company gave me 3 days to renew - but never sent a letter or email so it took me a month to notice the increase on my electric bill. Customer service was mediocre and did not care much, giving me a different story about the renewal the three times I called. Was able to cancel but only after a month or two on the lower rate.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Marc from Franklin, MA on August 18th, 2022

These folks are awful

They lie about the price, they don't fully explain their charges are for service provider only. You still pay utility company charges on top of that. Their rates stink. I was charged 155 for a month where my average for almost 2 years was 100. Avoid unless you have endless supplies of money. OH, when I cancelled after receiving my very first bill they said it was AFTER the recension period. Sooo lame.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— T-Lo from Salem, MA on May 6th, 2021

Absolute Scam- Where is the class action law suit??

Ticked me into paying almost 2x as much as what my bill was supposed to be. Tried to cancel (I have no faith, however, I made them send me a direct email for a paper trail).
Reporting to the Attorney Generals Office if they don't refund me the hundreds of dollars they scammed me out of.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Ali H. from Quincy, MA on October 13th, 2020

Billing scam

I signed up with inspire in late 2017. My rate was comparable to National Grid, slightly higher. One the course of the following 12 months, rates increased by 50% in several steps. Along the way I complained, rates were adjusted down only to go up again later. Net 50% increase over a period of 12 months. I threatened to cancel, they offered me a fixed rate slightly lower as current but knowing that rates usually go down over the summer months that rate would be very high. So I cancelled. They told me it will take one or two billing cycles to execute my shift back to National Grid. I now received the bill for the first of those two "billing cycle". Their rate increase again by about 15%! So they really take advantage of me. I can only warn to get in business with this company. We all want to do the right thing for the environment but that does not mean that we have to accept scams!