Reviews Overview
The best review categories for Inspire Energy are the order experience, rated at 1.5 out of 5, and their plans and pricing, rated at 1.0 of 5.
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1 Stars
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Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Absolute Scam- Where is the class action law suit??
Ticked me into paying almost 2x as much as what my bill was supposed to be. Tried to cancel (I have no faith, however, I made them send me a direct email for a paper trail).
Reporting to the Attorney Generals Office if they don't refund me the hundreds of dollars they scammed me out of.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Ali H. from Quincy, MA on October 13th, 2020
Billing scam
I signed up with inspire in late 2017. My rate was comparable to National Grid, slightly higher. One the course of the following 12 months, rates increased by 50% in several steps. Along the way I complained, rates were adjusted down only to go up again later. Net 50% increase over a period of 12 months. I threatened to cancel, they offered me a fixed rate slightly lower as current but knowing that rates usually go down over the summer months that rate would be very high. So I cancelled. They told me it will take one or two billing cycles to execute my shift back to National Grid. I now received the bill for the first of those two "billing cycle". Their rate increase again by about 15%! So they really take advantage of me. I can only warn to get in business with this company. We all want to do the right thing for the environment but that does not mean that we have to accept scams!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Steve from Beverly, MA on February 17th, 2019



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