Reviews for Think Energy

The best review categories for Think Energy are their plans and pricing, with an average of 1.0 stars, and the order experience, with an average of 1.0 stars.

Most Recent 1 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
It seems good to start, but breaking up is expensive
The rates seem good and they are, but when you try to switch providers you are caught in no mans land and they charge you their no contract which rate which is about double. Switching to my towns plan as cost me $75 on one bill and $95 on the next. I would have been better off canceling my contract and paying the fee.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Brian from Newton Center, MA on January 21st, 2022
Poor communication regarding rate hikes. Scammed during pandemic with rate hikes. No options for forgiveness with billing. Customer service agent unwilling to listen or offer assistance.
Bills look like junk mail. Poor communication regarding variable rates and hiked up pricing.
Would not recommend at all. Overall ZERO STARS
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Sally from Woburn, MA on June 28th, 2021
Avoid Think Energy
Highly Fraudulent company that all should avoid. After my 2 year contract expired, they have nearly doubled my electric rates in less than a year without any notice. From 9 cents to nearly 17 cents. Also beware that moving to another provider is harder than you think. My move to Constellation was blocked and Im still paying these Fraudulent Think Energy rates. Getting things straight is requiring many many phone calls. When you Think Energy, Think Again!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Dave from Billerica, MA on January 20th, 2018