Our Grading of Public Power
Customer Reviews of Public Power
Most Recent Public Power Reviews
I was very satisficed with service. — Ed from Oakdale CT
Very easy to set up, pay bill online and nothing needed to be changed on my end. I just paid less money for electricity!! It was a win to make the change — Jenn from Newington CT
everything was smooth — donna Antinerella from Newington CT
4-5 Star Reviews: 17 (44%)
I was very satisficed with service.
3-4 Star Reviews: 6 (15%)
Quick and easy
2-3 Star Reviews: 1 (3%)
Two weeks or so after enrolling in your program, I received an e-mail telling me I owed 139 on my account. At first I thought this to be a scam until I called customer service and was told the $139 was a sign-up fee which, the representative told me, was listed on the company website. Had I seen this listing, I wouldn't have chosen your company since the fee added to the per kw/h would have exceeded most, if not all of the other power providers cost in my area. The representative was kind enough to rescind the contract, and I apologize for not seeing the added fee in the sign-up. Thanks for your help
1-2 Star Reviews: 18 (46%)
After our contract expired our rate went up 2 cents to 9 cents per kwh. No big deal. But the second month our rate went to 18 cents per kwh. We called to try to resolve it but they werent willing to refund the difference nor were they willing to offer a contract comparable with the regular power company. Absolutely no reason to deal with this company. Bad service, high rates, dishonest practices, and nobody can seem to be able to resolve anything. I spoke with a man from the office of the president for public power and he seemed to believe that his company had done nothing wrong. When I asked if he would do business with a company that treated him like his company treated me, he hung up the phone.
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What do customers think about Public Power?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Public Power customer review is 3.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.