Reviews for Constellation

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The best review categories for Constellation are their plans and pricing, with an average of 3.2 stars, and the order experience, with an average of 2.8 stars.

Reviews Overall

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Recent Good Review from Rick Savidge

Great UTILITY...

PAINLESS.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Rick Savidge from Wellfleet, MA on February 22nd, 2021

Most Recent 5 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Great UTILITY...

PAINLESS.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Rick Savidge from Wellfleet, MA on February 22nd, 2021

Good pricing

Great experience

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Joe from Brimfield, MA on January 14th, 2020

Most Recent 3 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Pro's and cons

I don't know who was at fault but between NatGrid and Constelation, it was a pain in the butt getting it done. Maybe more NAT GRID! Several phone calls were required as well as our time spent on the phone. Someone should straighten this out, but it needs to be easier.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Review Of Getting Constelation's Discount On Gas 7.2020 from Wilbraham, MA on August 29th, 2020

Most Recent 2 Star Reviews

3 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Horrible customer service, stay away

I received a letter of automatic renewal but didn't want to renew with a much higher price, so I called the customer care number on the letter to cancel the renewal. The company didn't give the representatives who answered this phone number authorizations to do cancellation, so I was transferred to representative that can do cancellation. However I waited for over 30 minutes and still nobody picked the phone. I tried again later in the day and the same situation happened. It looks like Constellation deliberately made the cancellation process difficult for customers. The company does sound dishonest and does not have integrity.

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Frank from Southborough, MA on December 22nd, 2021

Stay away

We've been with constelation for about 6 months now and we haven't seen not 1 cent in savings on our already high electrical billing in fact I think our bill went up I think this company is full of it

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Joe from on June 25th, 2020

Pass through price Rip Off

Low price on the contract then all the pass through add on made the actual price 3 to 8 cents per kwh more than competition. Would not recommend to anyone

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

— Greg from West Dennis, MA on November 22nd, 2018

Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Constellation Energy is the Worst Energy Company I have ever worked with

Please read this review before it disappears. The fact that many identical reviews appear on both this TX and MA sites for Constellation indicate that these reviews are disingenuous at best, and likely manipulated at worst. As such, I doubt this review will even be posted here, but it will find its way to other more legitimate review sites. Other review sites described in detail the predatory marketing practices of this brokerage company (they and their parent company EXELON are not really energy companies at all, much like Enron). They convinced my wife, who has dementia, into changing gas providers. Then, when I attempted to change the account to my name (because of my wife's limited capacity to check the monthly billing emails) they asked for a ridiculous disconnect and reconnect fee. Since they are a brokerage company, and not a utility company, they have nothing to do with actually turning your gas utilities on or off. Then they split the account, but did not send me any of the bills or history from the old account. It looked as though they did not credit one of my payments, but it was actually credited to the old account for which I had NO information. After months of complaining (both directly and through Better Business Bureau complaints) they finally explained that the payment was credited to the old account. Of course I would not know this because I was locked out of that account in my wifes name. Finally I asked them to send me a zero-balance bill from the old account so I can pay the final bill on the other account and be assured they are not hiding any additional debt claims that I dont know about. They have not responded even after I sent registered letters to their CEO and the CEO of their parent company (EXELON). I have now spent more money trying to get a response than I owe them, so I have given up. Luckily I teach chemical engineering at a U.S. university so this experience is now an illustrative case study for both chemical engineering classes in the energy field, and in a class I teach in new technical startup. Constellation puts significant resources into its marketing, but its customer service infrastructure is dismal. You should avoid this company at all costs.