Our Grading of SFE Energy
Customer Reviews of SFE Energy
Most Recent SFE Energy Reviews
Great service. My bill has never been this low. — Joseph Riley from Langhorne PA
I had a young lady come to my door, she explained I had a daily rate and it allowed me to use up to 10,00KWH for electric and 1000ccf for gas, which allowed me to use more without the pricing spiking. My bills have been consistent and Im not surprised month to month. Now if the utilities could lower the stupid delivery fees then that would be nice.
Definitely worth it! — Brittany from Grove City OH
Representative was here today to sign me up. Her presentation was clear, concise, and very informative. I expect significant savings for both gas and electric services by transferring my business to this company. — K.W. Wright from Columbus OH
4-5 Star Reviews: 9 (25%)
Great service. My bill has never been this low.
2-3 Star Reviews: 1 (3%)
Signed up thinking PGE had a new gas provider. Went online to research the company and found out they're not part of PGE. Figured my bill would be higher so canceled right away. I was not charged a cancellation fee.
1-2 Star Reviews: 26 (72%)
I received a cold call to change over my utilities. The woman started her rehearsed script and it sounded fine until I interrupted her to ask questions to verify that this was a legitimate call and not a fishing call. She was mildly flustered by going off script but she was polite. Thank you Lisa. But my concern is that I would be paying considerably more for this program. (Beyond the additional $6 service charge). So after looking at my bill I saw that my delivery rate was coming up as 13.06/kwh vs 15.47 that they were quoting me. About a 16% difference. I called the customer service line and got a third party call center over seas, so I called the number she called from back and got someone who identified as her team leader. He was RUDE. He kept talking to me like I was inconveniencing him. He said that the difference was additional fees that I was not seeing thought National Grid's billing and then he "man-splained" that the difference we were discussing was less than a penny. No kidding. If I were buying one kw of energy then yes, it would be a penny... but I am buying them by the thousand... which adds up. We are talking about a possible 16% increase in my utility bill.
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What do customers think about SFE Energy?
That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average SFE Energy customer review is 1.5 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.