Reviews Overview
The best review categories for SFE Energy are their plans and pricing, rated at 1.0 out of 5, and the order experience, rated at 1.0 of 5.
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Most Recent 1 Star Reviews

2 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Scammer ,leave this company away
My bill was 50% higher than previous year
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Lucs from Boston, MA on August 19th, 2020
Wow, rude and impatient
I received a cold call to change over my utilities. The woman started her rehearsed script and it sounded fine until I interrupted her to ask questions to verify that this was a legitimate call and not a fishing call. She was mildly flustered by going off script but she was polite. Thank you Lisa. But my concern is that I would be paying considerably more for this program. (Beyond the additional $6 service charge). So after looking at my bill I saw that my delivery rate was coming up as 13.06/kwh vs 15.47 that they were quoting me. About a 16% difference. I called the customer service line and got a third party call center over seas, so I called the number she called from back and got someone who identified as her team leader. He was RUDE. He kept talking to me like I was inconveniencing him. He said that the difference was additional fees that I was not seeing thought National Grid's billing and then he "man-splained" that the difference we were discussing was less than a penny. No kidding. If I were buying one kw of energy then yes, it would be a penny... but I am buying them by the thousand... which adds up. We are talking about a possible 16% increase in my utility bill.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Brandon from Quincy, MA on May 7th, 2020



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