The best review categories for Direct Energy are their plans and pricing, with an average of 2.0 stars, and their billing & account management system, with an average of 1.5 stars.

Review from Tim

Tim Easton ma
Always staying in contact with me.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Tim from North Easton, MA on December 20th, 2017
Tim, we are happy to help. Thanks for the review. Have a great day! - Cole
— Direct Energy


Most Recent 4 Star Reviews

1 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Tim Easton ma
Always staying in contact with me.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Tim from North Easton, MA on December 20th, 2017
Tim, we are happy to help. Thanks for the review. Have a great day! - Cole
— Direct Energy



Most Recent 1 Star Reviews

4 Customer Reviews Written Overall

Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend
Utility Rate of Direct Energy
It was with shock and anger that I was being billed by Direct Energy .208313 per kilowatt for the cost of electricity at my home in Hopedale Massachusetts. When my daughter and her family moved into my home back in 2015 I allowed my son-in law to purchase electricity rates on line and he signed up for a very attractive rate with Direct Energy. Immediately following the expiration of this agreement, Direct Energy started increasing the cost of electricity charges on my account. Since I paid my bills by direct debit I never actually looked at the charges on my bill until recently. I was not only shocked at the charges but quite pissed off! I filed a complaint with the Attorney General.

Unfortunately, Massachusetts Deregulated electricity rates when they allowed consumers to purchase energy direct. This is how these companies make their money on consumers like myself that loose track of billing rates and contracts.

Beware is all I can say. Don't get trapped like I did. Utility Companies like National Grid or Eversource Electrical are required to shop the rates with suppliers of two times per year and are still regulated by Massachusetts for the rates they charge.

Stay aware from Direct Energy as they are thieves as far as I am concerned!!!!!!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Barry Quinlan from Hopedale, MA on January 27th, 2021
Hi Barry, I want to start off by sincerely apologizing for your negative experience with our company as it is our aim to be as transparent with customers as possible regarding their accounts. Direct Energy is a supplier company that can offer you price protection during the contract and we normally send renewal notices 30-60 days prior to the end of the contract to avoid any inconvenience. If there is anything we can do to help you with a new contract please, feel free to contact us at any time. It will be a pleasure to help you. All the best! - Zoeh / Digital Care
— Direct Energy
UNSATISFACTORY CUSTOMER SERVIC
TRIED TO ESTABLISH HOME RESIDENTIAL SERVICE AND WAS UNSUCCESSUFUL
AFTER OVER AN HOUR ON THE PHONE TO 3 DIFFERENT PHONE NUMBERS AND
MULTIPLE CALL TRANSFERS, WAS NEVER ABLE TO FIND A REPRESENTATIVE WHO COULD HELP ME
LOCATED IN THE UNITED STATES... ALTHOUGH I REPEATEDLY REQUESTED THIS.

THE BUSINESS CUSTOMERS GET A US. REPRESENTATIVE IMMEDIATELY BUT NO ONE AVAIL. FOR RESIDENTIAL SIGN UP. I F A CUSTOMER CAN NOT GET A LOCAL REP WHEN THEY ARE WISHING TO APPLY FOR SERVICE. ONGOING CUSTOMER SERVICE WOULD NOT BE GOOD EITHER.
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Massachusetts Residential Customer (potential) from Cambridge, MA on April 18th, 2019
Hi,

We wanted to take a moment to apologize that your experience was less than exceptional. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Customers may connect with us by phone, live chat on our website or social media platforms should they have any questions or concerns. Please feel free to reach out to us, thank you and have a pleasant day!
— Direct Energy
WOULD GIVE A F- F- F- IF I COULD
NOT ONLY IS DIRECT ENERGY LIARS, THIEVES AND HYPOCRITES BUT THEY ARE STOKER'S TOO. THIS COMPANY HAS CALLED AND CALLED ME AFTER I DIRECTLY ASKED THEM NOT TO EVER CALL ME AGAIN. THEY USE NUMEROUS NUMBERS EVERY TIME I BLOCKED THEM AND EVEN AFTER I REPORTED THEM. MY BILL CLIMBED 150% AFTER GOING WITH THEM. THEY TOLD ME ONE AMOUNT AND THEN CHARGED ME A HIGH RATE ABOVE OUR AGREEMENT, NEVER SENDING ME THE WRITTEN AGREEMENT AS PROMISED EITHER. THIS COMPANY IS A LIAR, A THIEF AND STOKERS! NEVER EVER GO WITH THEM! LEARN FROM MY MISTAKE PEOPLE!!!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

AUDREY from Leominster, MA on February 15th, 2019
Audrey, We do not promote this type of behavior and would like to address this asap. Please email us at dedigitalcare@directenergy.com with your account information/phone and we will work to get you added to our Do Not Call list. Thanks, Allie
— Direct Energy
Not there when you need them
Call for service, there is no option for service! Can't locate a service number on the website either! They dont open till 7:30... what about the 24/7 service they advertise! My local company may be a little more, but they answered right away!
Plans & Pricing
Order Experience
Customer Service
Account Management
Likely to recommend

Not There When You Need Them. from Fall River, MA on November 9th, 2018
We can always be reached via email at dedigitalcare@directenergy.com. Please send your account information and we would be happy to help you with any concerns you have :) - Allie
— Direct Energy



Electric Plans & Rates


All Plans
Fixed Rate
12 Months
18 Months
36 Months
Plan Name
Company
/
Rating
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
36 Month Fixed Rate
36 month
Fixed Rate
12.69¢ / kwh
$0.00 monthly recurring charge
18 Month Fixed Rate
18 month
Fixed Rate
14.49¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
14.39¢ / kwh
$0.00 monthly recurring charge
Plan Name
Company
/
Rating
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
12 Month Fixed Rate
12 month
Fixed Rate
14.39¢ / kwh
$0.00 monthly recurring charge
Plan Name
Company
/
Rating
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
18 Month Fixed Rate
18 month
Fixed Rate
14.49¢ / kwh
$0.00 monthly recurring charge
Plan Name
Company
/
Rating
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
36 Month Fixed Rate
36 month
Fixed Rate
12.69¢ / kwh
$0.00 monthly recurring charge
Plan Name
Company
/
Rating
Length
Price
Monthly Recurring Charge
The 'Monthly Recurring Charge' is a fee that the provider will add to each of your bills in addition to the electricity/gas usage charges.
36 Month Fixed Rate
36 month
Fixed Rate
12.69¢ / kwh
$0.00 monthly recurring charge
18 Month Fixed Rate
18 month
Fixed Rate
14.49¢ / kwh
$0.00 monthly recurring charge
12 Month Fixed Rate
12 month
Fixed Rate
14.39¢ / kwh
$0.00 monthly recurring charge