Payless Power -- Profile Analysis

I have been nothing but pleased with my service. Setting up at Ace was a breeze & my service was turned on the next morning which was a Saturday. I get daily texts of the previous days usage &my balance. I've been careful to use electricity only when necessary & have my daily usage down to $4.50 with doing 1 load of laundry plus I live in a 3000sf home. Why didn't I get Payless sooner??

This gets crazy. My electric balance goes up and down and the days for termination are confusing Yesterday It was good until 1 -9-2014. Today the 6th. It has done that before . I called and was told that it changes and was not an accurate record. What the ... do they even do it for then? I was snakebit when I changed . I had Smart and that was not smart. They are dilatory in all and they owe me 177.00 . I want my money and They came with some kind of... . That is why I complained to the Public Utilities Communion and the Attorney Generals office on fraud. I just want to understand what is going on with MY money.And I do not. How can it be the 9th and then the 6th when I did not have anything on?

I was so worried about obtaining affordable electric service when we had to move. My credit is horrible and I could not afford a huge deposit. After checking with several companies, all whom wanted a huge deposit and as I had terrible credit the rates would have been high. Someone told me about pay as you go electric. I looked it up online and found PAYLESS POWER, heaven sent. No deposit. They even gave me 25 dollars of service free. The rates are reasonable. They send me a text everyday so I know when I am needing to add funds to my account. No hassle, no headache. They had me hooked up when promised, it has been wonderful. The bills stayed resonable even during the 100 degreee days with the ac going. I am very happy. I LOVE PAYLESS POWER!!!!!!!

Upon my last review of this company, I switched over to TXU electric. I admit, I was blown away by their $300 new customer service visa card and no deposit. A few months in and I was satisfied. No hidden fees and mama was happy. Then a month came where I paid a day late and then the following month as well. I was shocked to see a bill the next month for $758! It was a deposit for $400 due to my habitual late payments. I tried to work with them to no avail. I reflected that if I had been with Payless, it wouldn't have mattered I was needing a day extra to pay my bill because I could have gotten an extension. I mean, it was ONE FREAKING DAY. So I came back to Payless Power. I must say, I missed the daily text messages and extensions. I missed being in control of my daily usages. Why did I ever leave?!! Well I am back and happy and will never leave again. I do have one question though. When you have a protection date through..example: Account protected through 5/14/2014, does that mean you're due on the 14th or morning of the 15h? I am a little fuzzy on this one. Thanks Payless for your awesome company!

We've had service for about a month. No deposit, and all of the charges are explained to you both online and on the phone when you sign up. They explain to you what the initial set-up fee is, minimum daily charges, price per KWH, etc. You can pay for a few days, you can pay for a month, it's up to you. We had to move on short notice and didn't have money for a huge deposit. We pay a few bucks extra every month for that courtesy, but I LOVE the daily updates on my balance and usage. It helps us to adjust our usage BEFORE the end of the month and getting slammed with a huge bill! It's easy, it's convenient, and they can turn on service same-day.

I came to payless power last winter when my bill from another provider went from being around $100/mo to $721 for one month. They were helpfull and got my electric same day. Went out of their way to help me out and gave me a promotinal credit. I can have somewhat of an idea what is costing me in electricity. My only problem is when I use large amounts during winter months I need almost a 5day extension because I live week to week. And those large amounts are difficult to ome up with, but I do try when I can to unplug those energy drawing heaters. Company has been great though. Impatiently waiting on postpaid services??

Payless Power is awesome! They have great rates and no deposits. I get a daily text message every morning that gives me my account number, balance, and days remaining. It also tells me exactly how many KWH i used the day before. Awesome!

The overall prepay part is super efficient for the two of us living in our home. We have had our usage up to about $7.00 at hour highest on a Hot day in August... And now that it is fall $2.00 in a day at our lowest.

Also, if you exceed the amount and go negative with them there is a $25 fee to turn it back on, but the $25 goes on as a deposited amount on your account. So if you were -$1 then you would have +$24 + whatever else you add with it. So it's a good company and a good way to do electric.

I just got them and I am paying $1.00 to $1.25 a day! I have never paid so little for electricity in my life! I did call in to customer service to make sure I was being charged right and they said I was but they were kind of like robots. Not really nice but not really mean just kind of like they were just their doing a job. Normally I don't like this but I don't mind so much since I am paying so little.

I been with payless for about 4 years now and until now I'm not happy with the service at all. With the new 2.0 upgrade where if you have over $35 in the account they give you a "discount " and if you don't keep the account above $35 you get charged double . I don't see this fair some of us are very thight in money and cannot afford to keep putting money to keep it over $35. I used to love payless but i think its time to change companies. Cannot afford to keep paying $5-6 a day!

Payless Power is great.

I really have no issues. Great service, and convenient ways to pay. Love being able to see what I use on a daily basis.

I really like the daily messages that let you know where your balance is at, and like the fact that you can control how much electricity output you can have within your apartment. Ive just recently started, so I hope this keeps up! Just gotta get certain power saving energy lights and your bill should be positive easily.

I love this product. It is affordable and easy to track, thou a 2 day lag in account accountability of electricity used it is still as easy to track the usage at my rental property while it is waiting to be re-leased. It has helped me notice that extra lights were left on by mistake when I had not been in the house for about 2 days. A great tool for short term use but I can see using this for long term as well if I needed to monitor my electricity usage more closely.

I've been a happy customer for several years now. Was kind of disappointed to find out price went up. Has went up twice since I've been with them. And have been a few times they had problems with meters and completely overcharged due to weather circumstances. Customer service was not able to explain, help or correct the situation. But I can't really see myself leaving this company over these issues. Nothing in life is perfect! Lol. Would definitely and have recommended to several friends who are satisfied as well. My only remaining concern is that as of June 18th 2018 I was told payments less than twenty dollars will not be accepted. I really hope this is not the beginning of the end of their easy, convenient service. Time will tell.

No complaints;no current problems. Very satisfied on all fronts.

Great experience

It was fast and easy to pay

Way cheaper than month to month service. My whole month only runs $50.00.

Since I became a payless power customer, everything going on pretty good.

Nothing but good opinion of P.P. For many years; always kept me and mine warm in winter, and cool in summer. Never in the dark.

Satisfied

Fast easy and the prices are decent but could be better

No Complains

Ok

This company saved the lives of my niece and nephew. Texas heat is no joke. It's been hovering above 100 up to 110ish. My bil's last provider cut them off with no mercy. I recommend Payless to anyone who wants a good, fair deal along with excellent customer service. Thanks for running an electric company with common sense.

Easy to sign up and use.

I have been pleasantly surprised with Payless Power. The sign up process was simple and the daily notifications are great. The prepay plan is a good way to manage you usage.

School was about to start for my kids and money was tight, I was allowed a credit to give me time to get my finances in order. I really appreciated that.

It was great.

Very good

Low prices so far

Service is great

customer service ,payment method

I have had experience with other service providers who have lied about one thing or anther. My experience here has been by far the best.

It was good

Called in to get more info and the sales man was great. Explained everything to me!!!

They even gave me a credit when I didn't have money for my lights.. Love it

Love it!

I like everything about Payless Power. Plans and prices are competitive, customer service is courteous and professional. The online service is easy to use and very convenient. All in all a first class electric provider

I only average about 80 bucks a month on electricity costs. Cheapest bill I ever paid!

Fast and convenient

I really enjoy how Payless sends me notices daily letting me know how much electricity I am using. It helps me budget my usage a lot more wisely.

Best power company

Ordering was easy, customer service personnel were helpful,courteous and very professional. Texts and emails about daily balances are useful in keeping track of usage and balance. All in all my experience has been exceptional. I would highly recommend them to anyone

It was good and easy

Easiest damn online pay option.. No re entering numbers or even amounts!

They were very professional and friendly people. Best one of them all would be they were fast.

Easy to access and add money

New to this company but have been very satisfied with the services.

Have had Payless Power for several months now. I can't say enough how easy, inexpensive and supportive this provider is. Thank you

The service was awesome

Everything goes fairlT well, prices are just a little on the high side.

Satisfied

It all good

very quick and easy

Easy Start, very affordable, and excellent customer service

I love everything about this electric service provider. Customer service is exceptionally good. They are helpful and respectful. Quality is somethung they seem to strive for

We like the service. But are not to keen about being billed more for less usage and less for more usage. But it's still a lot better than what we we are used to.

The whole online process was simple quick and easy. Mainly wasnt too expensive and the whole process was easy to comprehend.

Easy access and wonderful power company! Great rates and prices!

Setting up a new service is extremely easy. All fields were clear to read and easy to understand. They had enough detail to keep me from having questions, and little enough detail to keep me from being lost. I highly recommend this company to any one who is a first timer in living on your own. This makes setting up electricity as easy as a level one on a video game.

excellent customer service

It was okay. I thought it was easy but wasn't offered any other plans but the one I'm on. I am kept up to date on how much electricity I have used. One day back.

helpful

Very simple, fast, and straightforward

Great

Good, simple and easy.
Great.

After comparing prices for Prepaid Plans, I decided to go to Payless Power. The process was so easy and the step by step are easy to follow. I will wait about the outcome of my billing once I move in into my new place.

Easy to apply and pay for

It was very easy and simple and quick and fast I loved it

I enjoy this company because it's affordable I never use more than 5$ in electricity a day. 69.00 will last me a month

Everything is been excellent more than what I thought

No comment

Very prompt customer service and great rates. Was able to get signed up for service the same day.

Just overall customer satisfactory

Very easy to turn on and get started. I like that the electricity you are using is right in front of you on the web site. And paying your bill can not be any easier.

I love this electric company.

Amazing

Nice I like how I can see how much I use because I started unplugging stuff I didnt need and my amount went as according

I've enjoyed the ease with the service and plan. I am moving and will for a time have two locations so forced to look at alternatives due to policy restrictions that I can't be two places at once. I can't be caught not having AC in Texas during Summer while setting up the new and moving out of the old. Who came up with that policy. Also noticed the rates have changed ... Guess I will be risking another change but I did love how I always knew my balance and if something was wrong due to the charges (roommate) ... Great way to keep track and know when to pull back and shut things off! Not to mention FACEBOOK and the things I learned along the way!

N a

They are always fast, friendly and very professional.

no comment

All good.

Na

The friendliest customer reps that truly wanting to help you. They go above and beyond

O complaints

I love this company and recommend them. The electric bill is so much lower. The convenience of auto pay and their customer service is excellent. When I have a question, I call them, and they answer right away.

Good experience very friendly.

Easy

Thank you.

I called for what I should do in my situation. Rudy, helped me and he gave me some great advice to keep me from coming across another dilemma! The fact that someone actually saved me time and saved me a headache, instead of just processing payment and leaving me in the dark( no pun intended) he told me the best way to go about my situation and Im just Thankful! I will be switching to Payless once my situation is over! Thank you Rudy!!!!

The service has been incredibly easy to use. A two year old could do it.

No problem with service but I've never understood the billing or what the actual coat per kwr is. On the average 4 kwh's costs me just over $3.00. This seems very high

We have always had a great experience with this company. We have had service for 4 years now, and do not plan on switching any time soon.

I found myself in a situation where I had very little time to pay and the process was very fast and easy and they made it possible for me to make the payment on time

It was easy and helpful and great service

Easy process

They fit with my budget and usage perfectly!!!

Fast and easy

Just learning about this new pre paid power

Our family has had a horrible past 2 years, we lost our home in the winter storm moved back in October only to get diagnosed with cancer in November. My wife is our only income and no one would help her or work with her. I think this will be a great fit for our family.

quick and easy

It was so easy to applied an setup only took 5mins

So easy

Let me start by saying that when I first switched to Payless Power, I was very impressed. The rates were reasonable with no hidden fees. I loved how I got a text message every morning and honestly this company has truly educated me on how to save on my electricity usage. Then things went weird. I figured out near beginning of summer that I could extend my account payment out by a week. This was awesome. It truly helped me. I paid a week behind every week, like clockwork. How awesome is that! However any incentives I started out with for paying a larger payment were gone. It use to be if you paid $150, $100 or $75 you'd get lower tiered rates per KWH. Gone. ok..well, they got to make money too. That was strike one, incentives gone. Then there was the small fee charged if paying less than $40 on your account. Sure, let's charge the people who obviously are scrimping pennies to pay for electricity, but it didn't effect me so much...strike two, unnecessary fees. At least with this fee I was SLIGHTLY warned ahead of time...would have been nicer for a heads up sooner. Now they have taken away my precious extension. Instead of 7 days, I now only have 4, which is counting the day of payment due. If I want to extend it 7 days I have to pay a fee. This one wasn't given to me as a warning, in fact the first time I saw it I didn't even know what it was. The second time the customer service agent did tell me prior to awarding me the extension, but not the first time, That's a hidden fee. I still can't understand why they don't text customers about changes to fees etc. Why do we have to find out last minute or in some cases after the fact? Strike 3, extension gone...strike 4, hidden fees....All in all I must say I actually did like this company. But I'm thinking its not the same company I signed up with. Maybe it is time for me to switch. If you never need an extension and want to prepay...this company is for you. If you pinch pennies and its hard to make ends meet...I'd shop around and get full details first.

PAYLESS POWER HAS TO BE THE MOST UNORGANIZED COMPANY IN THE TEXAS AREA. I USED THEIR SERVICE SINCE AUG 2011 UNTIL SEPT 2014. I HAVE BEEN CALLING, AS THEY TELL ME TO DO SO, EVERY FEW DAYS TO CHECK ON MY DEPOSIT REFUND. THERE IS NOT ONE SINGLE PERSON IN THE ENTIRE CUSTOMER CARE CENTER THAT CAN GIVE ME AN ANSWER AS TO WHEN I WILL RECEIVE NOR HOW MUCH MY DEPOSIT WILL BE. TODAY IS 9/29/14. THERE SHOULD BE SOME KIND OF 7 - 10 DAY POLICY, AS THEY REQUIRE OF THEIR "VALUED" CUSTOMERS TO GET THEIR STUFF TOGETHER AND GIVE THE SO CALLED "VALUED" CUSTOMERS AN ANSWER. THE ANSWER WAS CALL BACK ON FRIDAY, 10/3/14. I AM EXTREMELY DISSATISFIED AND WOULD NEVER RECOMMEND THIS COMPANY TO ANYONE.

So far I like it. I started up on Monday 10-20-14. I really like bc I have bad credit and needed to have services at emergency and last minute. I have looked at Reviews from several different electricity companies. Most have the same type of complaints. Mostly all reviews in several are bad. What I liked about this is the!Supervisor canback up what went wrong and why things escalated to the point they did and how they do try to!resolve the issue if possible. I had a good experience getting the info I needed when I first called. It took me a week to make up my mind wether I wanted to switch or not I did. My first teo!days have came out to $2.91so I loved that. Of course there is a $10 charge to connect with AEP. I did call several times to get more info to be sure I had everything straighten out and questions answered. They were kind and patient with me on all this and answered my questions that I had. So it was great. The only one thing I will say is that when I went online to check my daily usage and balance. I discovered that I could've put $75 or more on my acct so they can give me $100 worth of service over a period of time. I put $50 to start off with just!to see if I was going to like it. I wish they would've told me that and I would've started my account with more $ in it. I also love that they extend you by bmp possibly 2 days if needed. Which is nice bc not others will do that for you. All in all. I so!far am happy with it. But fairly new into it. I think its goosd as long as you keep your balance off of negative and don't get a disconnection bc that's where I think a lot of the problems are started and misunderstanding are. Thank all the reps that were patient with me. And I hope I will stay with you all and it continues to be a good experience like it so far has been. I hope I continue to keep my rates low and made agood choice by!switching. Thanks.