{"id":1461,"date":"2025-08-15T13:14:24","date_gmt":"2025-08-15T18:14:24","guid":{"rendered":"https:\/\/www.maenergyratings.com\/blog\/?p=1461"},"modified":"2025-08-15T13:14:32","modified_gmt":"2025-08-15T18:14:32","slug":"new-protection-regs-to-include-electric-plan-auto-renewals","status":"publish","type":"post","link":"https:\/\/www.maenergyratings.com\/blog\/new-protection-regs-to-include-electric-plan-auto-renewals\/","title":{"rendered":"New Protection Regs to Include Electric Plan Auto-Renewals"},"content":{"rendered":"\n

MA Changes Customer Protection Rules<\/h2>\n\n\n\n
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When new consumer protection regs kick in this September, they will affect all MA businesses. Learn how these could improve MA electricity supplier plans, too.<\/em><\/center><\/figcaption><\/figure><\/div>\n\n\n\n

MA lawmakers recently took big steps for more customer protections. These changes act as a warning to MA businesses, including competitive electric suppliers, to provide price and billing transparency. Most important for MA electricity suppliers<\/a>, they make it easier for consumers to avoid recurring charges and automatic renewals. But, will they affect electricity rates<\/a>? And how soon will they go into effect? Let’s unwrap this to discover how new protection regs affect suppliers’ future electric plans.<\/p>\n\n\n\n

New MA Customer Protection Rules<\/h3>\n\n\n\n

Late last month, the state AG office released a statement about new rules to protect customers<\/a>. For the most part, these rules relate to transparency, including a block on ‘junk fees<\/a>‘. As a result, electric plans must now explain the total price front, including any post-purchase charges. What’s more important for energy customers, however, are the new rules regarding auto renewals.<\/p>\n\n\n\n

Previously, energy companies did not need to explain how your rates might change after auto-renewal. Also, they did not have to provide multiple means to cancel your plans before auto renewal charges.<\/p>\n\n\n\n

But the new rules<\/a> change this.<\/p>\n\n\n\n

First of all, energy companies must alert their customers about auto renewals. These notices must include clear information on: <\/p>\n\n\n\n